Arkham Technologies

AI-powered blockchain transaction analytics to deanonymize

Account Manager - Post-Sales & Account Development, Retail & CPG

Account ManagementConfirmed live in the last 24 hours

Full-timeMexico City, CDMX, MexicoNo salary listed

About the Job

Requirements

5–8 years of experience managing and growing enterprise accounts in Account Management, Customer Success, Key Account Management, implementation consulting, or Client Partner roles.
Retail or consumer packaged goods experience, either working for a company in the sector or serving sector clients, with a solid grasp of commercial operations and supply chain.
Ability to identify sales opportunities, build business cases, and bring expansion or renewal agreements to signature.
Ability to structure problems, prioritize, and communicate clearly with operations teams and leadership.
Comfort with data and technology, including reading dashboards, understanding forecasting models conceptually, and holding basic technical conversations; coding is not required.
Strong project and stakeholder management skills, including delivering commitments and keeping stakeholders aligned.
Professional English.
Based in Mexico City or Monterrey and available to travel to customers.

Responsibilities

Take deal handoffs and build account success plans covering business objectives, impact metrics, milestones, and owners on both sides.
Run customer relationships through weekly operational meetings with users, monthly meetings with leadership, and quarterly business reviews with executive sponsors.
Drive platform adoption and outcomes by integrating the platform into daily operations, including replenishment, forecasting, and control tower activities, and measure and report impact in profit-and-loss terms.
Identify and resolve risks early, including data, adoption, sponsor changes, competition, and budget risks, and escalate them on time.
Direct the Forward Deployed Engineering technical team toward customer needs without promising undeliverable work.
Identify account expansion opportunities, build expansion business cases, and take them to close with the Growth Manager.
Lead renewals by preparing evidence of value, negotiating terms, and securing continuity.
Manage platform consumption (ATUs), billing, and contract compliance.
Document success stories and references for the Growth team to use in sales.

Desired Qualifications

Experience with software-as-a-service or data platforms.
Experience managing technology implementations in Retail or consumer packaged goods.

Account Manager (Post-Sales & Account Development - Retail & CPG)

Arkham Technologies · Mexico City, Mexico (Hybrid) · Full-time · Posted 2026-10-30

Workplace: hybrid

Description

Arkham is a Data & AI Platform that helps large enterprises turn fragmented operations into trusted data and AI that moves the business: we unify fragmented systems, build a single source of trusted operational metrics, and solve complex challenges with AI tailored to each operation (sell-out forecasting, pricing and promo analysis, replenishment, automated order assignment). Teams at Circle K and Kimberly-Clark partner with Arkham to deploy AI-powered solutions.

As an Account Manager, you make sure the customer gets the outcome they bought, and you turn that outcome into renewal and expansion. You are a customer-facing consultant: you understand the customer’s operation, commercial side and P&L, translate what the platform does into measurable impact, and grow the account into new areas, business units, countries and use cases. While the Growth team closes the deal, you own everything that comes after it: the relationship, the results, and the retained and expanded ARR. You report to the Head of Account and work with Forward Deployed Engineers, Growth Managers and Sales Engineers.

What you’ll do:

Take the deal handoff and build the account success plan: business objectives, impact metrics, milestones and owners on both sides.
Run the relationship: weekly operational cadence with users, monthly with leadership, and QBRs with the executive sponsor.
Drive adoption and outcomes: make the platform part of daily operations (replenishment, forecasting, control tower), and measure and report impact in P&L terms.
Spot and resolve risks early (data, adoption, sponsor changes, competition, budget) and escalate on time.
Point the technical team (FDE) at what the customer needs, without promising what can’t be delivered.
Grow the account: find whitespace, build the expansion business case and take it to close with the Growth Manager.
Lead renewals: prepare the evidence of value, negotiate terms and secure continuity.
Manage platform consumption (ATUs), billing and contract compliance.
Document success stories and references the Growth team can use to sell.

How we measure success: Net Revenue Retention · platform adoption per account · business impact validated by the customer · account health score, with risks caught early · success stories and references generated.

Requirements

5–8 years managing and growing enterprise accounts in Account Management, Customer Success, Key Account Management, implementation consulting or Client Partner roles.
Retail or CPG experience, either at the company or serving it, with a solid grasp of commercial, operations and supply chain.
Sales sense: you spot opportunities, build a business case and bring an expansion or renewal to signature.
A consultant’s approach: you structure problems, prioritize, and communicate clearly with both operations and leadership.
Comfortable with data and technology: you read dashboards, understand a forecasting model at a conceptual level and can hold a basic technical conversation. No coding required.
Strong project and stakeholder management: you deliver what you promise and keep everyone aligned.
Professional English.
Based in Mexico City or Monterrey, with availability to travel to customers.
Nice to have: experience with SaaS or data platforms; experience managing technology implementations in Retail or CPG.

This role is not for: a project manager who reports progress without understanding the business, a reactive customer success rep who waits for tickets, or a seller who wants to close and move on.

Benefits

Own relationships with some of the largest Retail and CPG enterprises in LATAM.
Direct impact on retention and expansion at a fast-scaling Data & AI company.
Hybrid work model.
Competitive compensation with a variable component tied to results.

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About the Company

Arkham Technologies

AI-powered blockchain transaction analytics to deanonymize

Arkham Technologies provides a blockchain analytics platform that tracks cryptocurrency transactions and reveals connections between on-chain activity and real-world entities. Its core product uses AI-powered technology called Ultra to link blockchain addresses to identifiable actors, making it possible to see who is behind a crypto address and how they move assets. The platform includes tools for monitoring other investors’ activity and analyzing on-chain data, plus the Arkham Intel Exchange, a decentralized marketplace where users buy and sell crypto-related intelligence using the ARKM token, creating an intel-to-earn economy. Arkham’s business model centers on delivering on-chain data insights through the platform and token ecosystem to traders, researchers, and financial institutions who seek greater transparency and efficiency in crypto markets.

Company size: 11-50
Company stage: Seed
Total funding: $2M
Headquarters: Miami, FL
Founded: 2023

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