All Accor

Global hotel management, franchising, loyalty program

Executive Housekeeper

Janitorial ServicesUpdated on Nov 11

Full-timeNew Delhi, Delhi, IndiaNo salary listedIn-person

About the Job

Requirements

Strong leadership, interpersonal, and training skills.
Good communication and customer contact skills.
Results- and service-oriented approach with attention to detail.
Ability to multitask and work effectively in stressful, high-pressure situations.
Ability to contribute as a team player and builder.
Ability to motivate others and work independently.

Responsibilities

Prepare periodic departmental budgets and forecasts, and manage operational costs within budgets.
Monitor and control inventories for operating equipment, including linen, crockery, and glassware where applicable.
Prepare and analyze monthly profit and loss statements and month-end reports, and identify deviations from business plan goals.
Participate in management meetings to review progress toward business plan goals and develop the annual business plan for the department.
Compile and periodically update standard operating procedures for all areas of responsibility.
Ensure auditing and reporting standards are communicated to staff and followed.
Ensure guests receive quality housekeeping services from team members in a timely manner.
Conduct quality control inspections of all hotel areas and share results with the team.
Work with the Chief Engineer to maintain hotel areas to high standards and assist in scheduling periodic property maintenance and spring-cleaning.
Conduct monthly staff meetings and daily briefings with operational managers.
Manage outside contractors relating to the department and ensure they follow hotel policies.
Oversee laundry and linen, flower and decoration, and butler service operations.
Develop and conduct staff training programs, maintain them, and focus on team members’ development needs by providing skills to meet changing business needs.
Prepare weekly staff schedules based on anticipated business, operating budgets, and service standards.
Prepare payroll and gratuity reports.
Conduct monthly departmental meetings to inform team members, obtain feedback, address operational issues, and provide a regular forum for department communication.
Maintain the organization and cleanliness of departmental areas through weekly walkthroughs.
Perform other duties assigned by management.

Job Description

- Prepare periodical department budget & forecast, manage all operational costs within budgets.

- Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable.

- Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals.

- Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

- Compile and update Standard Operating Procedures for all areas of responsibility periodically

- Ensure that all auditing and reporting standards are conveyed to staff and adhered to

- Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner

- Conduct quality control inspections of all areas of the hotel and share results with the team

- Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning

- Conduct monthly Staff Meetings and daily briefings with Operational Managers

- Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies

- Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service

- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

- Prepare payroll and gratuity reports

- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

- Manage organization and cleanliness of departmental areas by conducting weekly walk through

- Perform other duties assigned by the Management.

Qualifications

Competencies

Strong leadership, interpersonal and training skills
Good communication and customer contact skills
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times

Additional Information

Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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