AIA Group

Pan-Asian life insurance provider

Senior Manager - Agency Technology & Digitalisation

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

Tertiary education in Management, Business, or related areas.
At least 10 years of experience in the life insurance industry, with an in-depth understanding of insurance distribution and compensation processes.
Experience with complex implementations in both core and digital project environments, including understanding the challenges and expectation management associated with those environments.
A hands-on working mindset, with problem-solving and troubleshooting skills, ability to find solutions using available means and resources, attention to detail, and ability to visualize solutions with 360-degree impact analysis.
End-to-end understanding of Agile and the software development life cycle (SDLC), with direct participation in executing various SDLC phases.
Experience managing a team of 5 to 10 members.
Hands-on experience implementing, supporting, and managing critical insurance applications, including point-of-sale systems, agent and customer portals and apps, policy administration systems, Callidus, and reporting systems.
Solid experience and exposure managing and driving efficient production support and business-as-usual processes.
Advanced expertise in Microsoft Excel, basic SQL, and presentation skills.
Understanding and experience in user interface/user experience (UI/UX) and digital app development.

Responsibilities

Lead the Business System Analyst/Product Owner function for Agency AIO Sales, Lead, and Portal Servicing streams.
Lead the existing team and guide and assist them with discovery workshops, requirements gathering, user story management, product backlog tracking, UAT strategy and planning, test case reviews, and ensuring projects are delivered on time and with quality.
Facilitate work in an Agile environment, including user requirement and user story documentation, user acceptance testing, and implementation of complex requirements.
Gather, analyze, and detail complex business requirements in collaboration with multiple stakeholders.
Lead and mentor team members to develop the team's capabilities.
Implement and apply efficient SDLC processes while working closely with IT, APO, and the IT portfolio management department, and follow AIA governance and procedures.
Work hands-on to ensure business needs and related technology support are met and aligned with overall objectives.

Desired Qualifications

LOMA certification is good to have.
System or application-related certifications are desirable.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

Lead Business System Analyst/Product Owner for Agency – AIO Sales, Lead and Portal Servicing streams.

As a Lead Business System Analyst, you will lead the existing team, guide, and assist them with Discovery Workshops, Requirement Gathering User Story Management, Product backlog Tracking, UAT Strategy and Planning, Test Case Review and ensuring that all projects are delivered on time with quality.
To facilitate working in Agile environment, User Requirement / User Story documentation, UAT and implementation of complex requirements.
Proven track record and expertise in Gathering, Analyzing, Detailing complex business requirements with multiple collaborators.
Efficiently lead team members and provide continued mentorship to scale up team capabilities.
Implement and apply efficient SDLC processes working closely with IT, APO and IT portfolio management department. Follow AIA governance and procedures.
Work with hands-on approach to ensure various business needs and related technology support are met and aligned with overall objective of meeting.

Job Requirements:

Education: Tertiary Education in Management, Business or related areas.

Experience:

Life insurance domain: At least 10 years of experience in Life insurance industry with in-depth understanding of insurance distribution & compensation processes.
Experience in both Core & Digital Projects environment: Experience in complex implementations of core / digital projects with deep understanding of challenges and expectation management of such environment.
Hands-on approach: Hand-on working mindset with leading and working with a team. Possesses problem solving and troubleshooting skills, to look for solutions within the available means and resources with the ability to work on details and visualize solution with 360 degree impact analysis.
SDLC: Have end to end understanding of Agile / SDLC and related processes and been a direct part of execution of various phases of SDLC.
People Management: Experience in managing a team size of 5 to 10 members.
Life insurance systems: Hands-on experience in implementing, supporting and managing key insurance critical applications such as point of sales, agent / customer portals and apps, Policy Admin Systems, Callidus and reporting system.
Production support: Solid experience and exposure in managing and driving efficient production support / BAU processes.

Certifications/licenses:

LOMA [good to have]
Any system / application related certifications

Special skills:

Advance expertise in MS Excel, Basic SQL and Presentation skills.
Understanding and experience in UI/UX and Digital app development.

#LI-DNI

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

About the Company

AIA Group

Pan-Asian life insurance provider

AIA Group provides life insurance and related financial protection across Asia. It sells life insurance, protection, and long-term savings products to individuals and groups, paying benefits and claims when needed. It differentiates itself with a pan-Asian footprint across 18 markets, long-standing customer and agent relationships, and a strong focus on environmental, social, and governance practices. Its goal is to be a leader in ESG while helping millions live Healthier, Longer, Better Lives and creating long-term value for stakeholders.

Company size: 10,001+
Company stage: Not listed
Total funding: $618.7M
Headquarters: Central and Western District, Hong Kong
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at AIA Group

See more jobs