Ambulatory Pharmacy Technician

Job Summary

The Ambulatory Pharmacy Technician provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care through the delivery of a full continuum of medication adherence support.

Duties & Responsibilities

Customer Service & Patient Support

• Provides excellent customer service to patients, caregivers, and healthcare team members.
• Communicates directly with patients by phone, in-person, or via secure electronic pathways to support medication awareness, answer questions, and address concerns.
• Answers, resolves, and triages inbound inquiries in a timely and professional manner.
• Conducts outbound therapy and medication adherence check‑ins.
• Assists patients with refill authorizations, prescription access, and securing medication refills.
• Assists providers and patients with medication and medical device prior authorization requests.
• Documents patient encounters per policy in the electronic health record and/or the pharmacy dispensing software systems.  
• Resolves insurance-related issues and supports patients with financial assistance programs.

Prescription Processing & Medication Management

• Interprets and enters prescription orders accurately.
• Clarifies prescription details with pharmacists and clinicians when needed.
• Labels and fills prescriptions for pharmacist verification.
• Identifies medications requiring special storage or handling, including hazardous and refrigerated medications.
• Identifies and assembles necessary supplies (e.g., sharps containers, syringes, alcohol swabs, bandages) for select medications.
• Prepares medication for delivery to patients, clinical departments, and residential settings.
• Provides medication delivery services within hospitals and patient homes.

Operations, Data Management & Process Improvement

• Achieves operational objectives by entering data, adjudicating test claims, and preparing follow-up action plans.
• Manages, organizes, and updates data using various database applications.
• Maintains pharmacy inventory, including drug ordering, receiving, and stock management.
• Applies observations and recommendations to enhance productivity, operational quality, and customer service standards.
• Identifies trends, resolves operational challenges, recommends improvements, and implements changes.
• Actively participates in process improvement initiatives and departmental projects.
• Acts as a value‑added business partner to stakeholders across the organization.

Professionalism & Compliance

• Protects organizational value by maintaining confidentiality of sensitive information.
• Maintains high levels of quality and compliance with regulatory and organizational standards.
• Engages in professional development by participating in educational opportunities, reviewing professional publications, and maintaining industry networks.
• Supports overall departmental goals by performing additional related duties as assigned.

Requirements

• High School or GED Required
• Minimum 1 to 3 Years of experience as a Pharmacy Technician, 5 years preferred
• Registered in the state of Rhode Island as a Pharmacy Technician
• National certification as a Certified Pharmacy Technician (CPhT) must be obtained within 6 months of hire.  

Technical & Clinical Knowledge

• Strong understanding of pharmacy reimbursement across state, federal, and commercial payers.
• High proficiency with healthcare information systems; experience with EPIC Willow and EPIC inpatient/outpatient is a plus.
• Solid knowledge of computerized information systems and pharmacy‑related digital workflows.
• Ability to maintain accurate record‑keeping systems and follow established documentation procedures.

Analytical & Cognitive Skills

• Demonstrated ability to analyze information and use data to guide decisions.
• Exercises sound judgment in routine and complex situations.
• Exceptional attention to detail with high accuracy in all aspects of work.

Communication & Interpersonal Skills

• Strong verbal communication abilities, including excellent phone etiquette and patient‑facing communication skills.
• Skilled at fostering a cooperative, team‑oriented work environment.
• Strong interpersonal skills and the ability to work effectively and professionally with diverse groups.

Productivity & Work Ethic

• Highly productive and able to maintain strong quality standards in a fast‑paced environment.
• Demonstrates reliability, accountability, and a commitment to operational excellence.

About Us

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.