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FNS

Ocean Business Support Supervisor - Bilingual English/Korean

Logistics & TransportationConfirmed live in the last 24 hours
Full-timeCarson, CA, USA$80k - $95kIn-person

About the Job

Requirements

  • A bachelor's degree in Business, Logistics, Supply Chain Management, or a related field is preferred.
  • A minimum of 7 years of experience in the logistics, third-party logistics, or maritime industry, with in-depth industry knowledge.
  • A proven track record in carrier vendor management, cargo claims resolution, and contract compliance.
  • Proficiency in Microsoft Office and logistics management software.
  • Strong analytical skills and the ability to interpret extensive data.
  • Advanced negotiation and problem-solving skills, with extensive experience handling carrier and vendor escalations.
  • Strong business acumen and an understanding of how operational support impacts company profitability and bottom-line protection.
  • Fluency in English and Korean is required.

Responsibilities

  • Build, maintain, and strengthen strategic operational relationships with ocean carriers, marine terminals, rail operators, and chassis providers across the United States.
  • Lead discussions on vendor service agreements, contract compliance, including terms and conditions, and operational escalations to resolve bottlenecks.
  • Oversee end-to-end cargo claims management for key strategic accounts, such as electronics and chemicals, and lead recovery negotiations with liable parties to maximize recovery rates.
  • Manage carrier dispute resolution regarding billing discrepancies, demurrage and detention charges, and improper tariff applications to prevent company-fund leakage.
  • Establish, manage, and standardize periodic weekly, monthly, and annual executive reporting packages and presentation materials for senior leadership.
  • Monitor and analyze United States ocean and intermodal market trends to provide timely risk assessments, market intelligence, and operational updates to internal stakeholders.

Desired Qualifications

  • A bachelor's degree in Business, Logistics, Supply Chain Management, or a related field is preferred.

About the Company

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