Outreach Content Creator

Overview

Outreach Content Creator

Location: Remote – US Work Model: Remote

About the Role

The Outreach Content Creator is responsible for the business administration of sales automation and customer relationship management (CRM) tools in support of meeting overall department and company objectives. This position creates and provides reporting for stakeholders to satisfy data requests.

Here's What You'll Do

• Act as a point of contact for lead management, account, contact, and opportunity creation; perform complex CRM tasks for all relevant stakeholders, including updating activities, creating opportunities and leads, and converting leads
• Develop and create reports and respond to high-visibility, complex data requests with CRM tools; partner with key stakeholders for acquisition requests for data including field audits and mapping; review all data elements to determine if reports exist, are up-to-date, or need to be customized
• Work with team members for all complex data requests such as data appends, acquisitions, and CRM updates to ensure processes remain efficient and department goals are met; monitor exception reports and perform field updates to remedy complex data quality issues
• Monitor the process for standardizing, updating, and uploading approved data into the CRM, including the review and merging of data; perform audits within system tools to make corrective action for any known data issues; identify opportunities for improvement and make recommendations
• Develop project plans; proactively manage respective deliverables ensuring delivery stays on pace and meets deadlines; work within department and internal communications teams to identify relevant content for company-wide and/or interdepartmental communications
• Develop idea generation efforts in the department; grow design and content knowledge; stay aware of creative and technology trends; mentor, coach, and train other team members

Technology Tools

• CRM Tools
• Microsoft Office
• Microsoft Windows
• Microsoft Excel
• Outreach

Role Essentials

• Bachelor's degree or equivalent experience; strong business and technology acumen; proficient in working with CRM tools
• Proficient with Microsoft Office applications including Excel; proficiency with Microsoft Windows and Office Suite
• Strong oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact; strong interpersonal skills with a history of building productive relationships
• Strong organizational, multi-tasking, and time management skills; strong project management skills; self-motivated with the ability to complete projects in a timely manner with minimal oversight
• Strong ability to use original thinking to translate goals into the implementation of new ideas and design solutions; accomplished at making complex concepts easily understood and remembered

What We'd Like to See

• Strong collaboration skills applied successfully within a team as well as with all levels of employees in other areas; strong ability to establish rapport and gain the trust of others; effective at gaining consensus
• Strong creative thinking, attention to detail, and problem-solving skills; able to thrive in a fast-paced, deadline-driven environment
• Ability to work independently and in a team environment; experience mentoring, coaching, and training other team members
• Experience monitoring and improving data quality processes within CRM systems; experience performing data audits and field updates to resolve complex data issues
• Experience developing idea generation efforts within a department; proven ability to stay current with creative and technology trends to inform continuous improvement

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.