Role Overview:

As Trustpilot’s Head of Localization, you’ll guide our global expansion efforts by localizing all customer-facing content, from B2B and B2C products to marketing campaigns, CRM communications, and more. Spearheading our localization strategy, you’ll balance human and machine translation to resonate with users worldwide. Collaborating with global teams in product, brand, and marketing, you’ll ensure a seamless, culturally resonant experience across web and mobile platforms. This role offers a unique opportunity to promote innovation and operational excellence in a diverse environment.

What You’ll Be Doing:

• Develop and Deliver Localization Strategy: Oversee the development and execution of Trustpilot’s localization strategy, aligning with business objectives and market needs.
• Cross-Functional Collaboration: Collaborate closely with product, marketing, customer experience and brand teams to integrate localization seamlessly into all customer touchpoints.
• Optimize Localization Workflows and Tools: Promote innovation and optimization of localization processes and tools, ensuring efficiency, quality, and scalability across all content types and tooling. 
• Team Leadership: Captain and bolster a specialized inhouse localization coordination team, creating a setting that values collaborative work, adeptness, and ongoing progress.
• Vendor Liaison: Build and maintain cooperative ties with translation vendors, freelance specialists, and third-party agencies to align with Trustpilot’s criteria and aims.
• Data-Driven Insights: Leverage data and analytics to generate insights, measure performance, and drive informed decision-making in localization strategy and execution.
• Knowledge Sharing: Facilitate the sharing of best practices and knowledge to boost localization efficiency and effectiveness across the organization.
• Reporting and Analysis: Produce regular reports on metrics such as project status, quality assessments, and budget usage. Analyze data to pinpoint opportunities for improving and optimizing processes.

Who You Are:

• A Navigator: Conveys a secure sense of self-trust, ethical solidity, and spirited motivation, with the proficiency to convince peers and supervise a proficient localization assembly. 
• Localization Expert: Experience in consumer and SaaS content localization across English and non-English-speaking territories, with a comprehensive understanding of localization methodologies and technologies.
• Resourceful and Resilient: Actively seek solutions and opportunities for improvement, consistently aiming to streamline processes and enhance experiences for all stakeholders.
• Skilled Communicator: Excels in advanced communication and influence techniques, ensuring the development and sustenance of productive relationships within and outside the organization.
• Accommodating: Prepared to excel in an environment where the pace is brisk and transformations are the norm, navigating through vague scenarios with ease.
• Language Proficiency: Proficiency in at least two languages, including English and at least one target languages.
• Proficiency in Localization Techniques: A thorough knowledge of industry-standard localization methodologies and utilities, including JIRA, CrowdIn, Machine Translation, and Github, among others.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We’re keen to hear about your experiences as well as how you can assist to create a fantastic culture for our amazing Trusties. So, don’t worry if you’re looking at this job description and feel like you don’t meet all the requirements, we’d still really like to hear from you!

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