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Teleperformance

Outsourced customer experience management services

Asset Engineer

System AdministrationConfirmed live in the last 24 hours
Full-timeIndore, Madhya Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

  • Comprehensive knowledge of the specific discipline or broader area in which the position operates.
  • Ability to execute specialized projects and activities according to set principles.
  • Ability to generate and initiate one's own workload without needing instructions or guidelines.
  • Ability to supervise the work of less experienced professionals, provide professional expertise, and take responsibility for the end product.
  • Ability to manage short-term team activities and make operational decisions within a defined scope.

Responsibilities

  • Map relationships between IT platform and infrastructure components, including technology end users, IT systems software and hardware, and information and communications transmission networks.
  • Identify key technology interactions and dependencies across systems and platforms that affect organizational integration, compatibility, and performance targets.
  • Evaluate total cost of ownership and return on investment of IT platform and infrastructure alternatives.
  • Manage and oversee implementation of short-term activities within the team.
  • Manage a team of individual-contributor co-workers.
  • Improve day-to-day activities and processes.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1978

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