Event Telecommunicator - Emergency Dispatch

DAYTONA INTERNATIONAL SPEEDWAY

Daytona International Speedway is a state-of-the-art motorsports facility and was awarded the SportsBusiness Journal’s prestigious Sports Business Award for Sports Facility of the Year in 2016. Daytona International Speedway is the home of "The Great American Race” – the DAYTONA 500. Though the prestigious season-opening NASCAR Cup Series event garners most of the attention – as well as the largest audience in motorsports - the approximately 500-acre motorsports complex boasts the most diverse schedule of racing on the globe, thus earning it the title of "World Center of Racing."  Among the nine major weekends of racing activity are the Rolex 24 At DAYTONA, the DAYTONA Supercross, the DAYTONA 200 motorcycle classic and the Coke Zero Sugar 400. Rarely a week goes by that the Speedway grounds are not used for events that include track tours, concerts, civic and social gatherings, car shows, photo shoots, production vehicle testing and police motorcycle training.

JOB SUMMARY
Daytona International Speedway is seeking positive and experienced Emergency Telecommunicators to work various shift schedules during major racing events. Events include Rolex 24 event, NASCAR Speedweek and Coke Zero Sugar 400 events, concerts and motorcycle events.

ESSENTIAL FUNCTIONS

• Responsibilities include answering, processing, and/or dispatching both emergency and non-emergency telephone calls and radio responses for law enforcement, fire rescue, emergency medical services, and other related public safety services, including maintenance and guest services requests.

• Record call data on 24/7 Incident Managing Software.

• Communicate with guests via 24/7 text messaging system.

• Practice and maintain professional work ethics and appearance.

• Be proficient in Microsoft Office including Word, Excel, PowerPoint and Outlook.  Strong typing skills.

• Other relevant duties as assigned.

TOOLS AND EQUIPMENT NEEDED

• Basic office systems including but not limited to cellular phone, computer system & programs.  

ATTENDANCE REQUIREMENTS

• Hours will vary but will include all hours the office is open, evenings, weekends and holidays as necessary to attend events and to fulfill job responsibilities.

KNOWLEDGE, SKILLS, AND ABILITIES

• Professional:  Minimum of two years related emergency services experience preferred or related college degree is preferred. Projects a professional company image though verbal and written communication. Presents self in a professional manner and have ability to interact with all levels of organization internal and external. 

• Interpersonal Skills: Listens to others, ability to follow oral and written instructions effectively, responds to manager’s instructions and accepts feedback.

• ​Personal:  Project a positive image to internal (employees) and external (fans, vendor, other sports professional, community members) customers, communicate effectively and professionally at all times, comfort and experience with public speaking, exercise excellent managerial judgment, ability to manage multiple projects simultaneously, team worker.  Dependable transportation to and from work.

QUALIFICATIONS/REQUIREMENTS:

• Minimum 18 years old

• US Citizen: lawful to work in the U.S.

• High School Grad/GED

• Valid Driver’s License

• Must successfully pass a driving record check to operate company vehicles/golf carts

• Must attend mandatory annual training.

• Ability to multitask in stressful environment.

• Strong communication skills including written reports.

• Positive attitude!

Behind every race weekend are talented people helping shape the future of sports and entertainment. If you are ready to make an impact alongside passionate teammates, we encourage you to apply.

Explore this opportunity and apply at www.careers.nascar.com.

Our people are the key to our success. That is why we offer competitive compensation, a comprehensive benefits package focused on wellness, and opportunities to grow and develop both personally and professionally.

NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.

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