At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won’t have to look to find growth opportunities— they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

Why We Have This Role

Qualtrics is seeking an experienced product go-to-market (GTM) and people leader to build and lead a team of high-performing product marketers who drive product and GTM strategy for our mature Contact Center and emerging Physical Locations lines of business – across both general and industry-specifics use cases (e.g. financial services, public sector, and healthcare). These products help companies listen to customer feedback across multiple channels, such as contact centers, retail stores, social channels, and branches, in order to take action and deliver optimized omnichannel experiences at scale and in support of key commercial objectives.

In this leadership role, you will own all facets of a multi-channel GTM motion, interface directly with customers to test and evolve messaging, influence the product roadmap with customer and competitive insights, and orchestrate the production of compelling content and enablement across Sales, Revenue Marketing, Training & Enablement, and our inhouse Product Content Studio. You will report directly to the Global Head of Product Marketing.

How You’ll Find Success

This full-funnel role develops Product go-to-market strategies that position the company to achieve long-term growth in the experience management space while meeting annual revenue and profitability goals. PMMs are responsible for their line of business GTM, defining strategic direction and driving execution to achieve long-term business goals. 

You will know your customers, the market, and our business so intimately that you define and communicate a clear, differentiated, defensible, and monetizable market position. You’ll display extreme ownership, be adept at stakeholder management across both Product and Sales, and be confident in prioritization. Most critically, you will excel at building and supporting successful teams in order to amplify the influence of PMM across the overall company, and nurture key talent within the company.

How You’ll Grow

You will have the opportunity to play a pivotal role in the success of our Customer Experience line of business. This role will allow you to build your expertise in Product and GTM strategy, cross-functional collaboration, executive and customer presentations, and people leadership.

Things You’ll Do

• Team Leadership: Build, mentor, and lead a high-performing product marketing team, providing guidance and support to help them excel in their roles.
• Product Positioning and Messaging: Define and communicate compelling product positioning and messaging that resonates with target customers and differentiates our products in the marketplace. This role has responsibilities for identifying customer needs for both general use cases, as well as industry-specific ones within our key verticals of financial services, public sector, and healthcare.
• Go-to-Market Planning: Develop and execute go-to-market plans for new product launches and sales programs, including target customer segments, pricing strategies, and marketing campaigns.
• Competitive Analysis: Conduct in-depth competitive analysis to understand the market landscape, identify opportunities, and mitigate potential threats.
• Sales Enablement: Collaborate with Sales, Revenue Marketing, Training & Enablement, and our inhouse Product Content Studio to develop effective sales plays, training materials, and collateral that support the selling process.
• Customer Insights: Use customer feedback and market research to gain insights into customer needs in order to inform go-to-market strategies and the product roadmap.
• Product Launches: Manage and coordinate product launches, ensuring successful execution and maximum impact in the market.

What We’re Looking For On Your Resume

• 15+ years of experience in B2B SaaS Marketing, with 8+ in customer-facing roles
• Bachelor’s degree and or equivalent preferred
• Experience in managing GTM motions at scale to yield predictable results
• Exceptional verbal and written communication skills
• Strong stakeholder management skills especially at the senior level; can develop and maintain effective working relationships across both technical and commercial roles – including Engineering, User Experience Design, Product Management, Sales, Marketing, PR, Customer Success, and Operations 
• Ability to make meaningful headway in highly ambiguous environments and inspire teams to see opportunity through both high times and challenges
• Demonstrated ability to recruit and develop high-performing talent, with a focus on creating psychological safety for diverse teams and building inclusive cultures

What You Should Know About This Team

• Sits at the center of our efforts to bring experience management and product innovation to the market
• Has high visibility and deep collaboration opportunities across all major functions in our PXE (Product, Experience Design, Engineering) and GTM organizations
• Embraces their role as the voice of the market to product and the voice of product to the market, spending significant time in the Field to understand customer needs
• Dedicated to the craft of Product Marketing and producing excellent GTM strategies and assets to demonstrate our value

Our Team’s Favorite Perks And Benefits

• Competitive salary, performance bonuses, generous 401(k) Match
• Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• $1800 Experience bonus to be used for an “Experience” of your choosing
• Unlimited Sick Days
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
• Free food and drinks, and amenities like massage chairs, table tennis, and more

Must be legally authorized to work in the job location without Qualtrics sponsorship now or in the future.