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Pilgrim Labs

AI-powered platform for product decision support

Systems Integration Engineer

Biomedical Engineering & Medical DevicesConfirmed live in the last 24 hours
Full-timeRedwood City, CA, USANo salary listedIn-person

About the Job

Requirements

  • Strong foundation in bioengineering, molecular biology, biochemistry, or a related field.
  • Experience adapting laboratory protocols to automated instruments, liquid handlers, or custom hardware.
  • Ability to troubleshoot biological workflows and instrumentation using assay results, sensor readings, instrument logs, and bench measurements.
  • Experience designing comparisons between bench and instrument performance, selecting controls, and setting measurable acceptance criteria.

Responsibilities

  • Adapt sample preparation, reagent handling, quantitative polymerase chain reaction, and sequencing preparation methods to automated workflows on ARGUS.
  • Define operating requirements for those workflows, including sample and reagent volumes, timing, temperature, and contamination control.
  • Establish bench baselines and compare automated performance using recovery, inhibition, sequencing quality, and processing time.
  • Design and run integration tests from individual fluidic and instrument subsystems through complete sample-to-result workflows.
  • Isolate failures across biology, fluidics, sensing, controls, and instrument software; verify causes and fixes experimentally.
  • Test workflow repeatability across operating conditions and verify performance after changes to hardware, software, reagents, or protocols.
  • Maintain test plans, run records, protocol versions, and instrument configurations so failures can be reproduced and fixes tracked.

Desired Qualifications

  • Experience with laboratory automation, liquid handling, microfluidics, cartridge-based systems, or development and testing of scientific instruments.
  • A Master of Science or Doctor of Philosophy degree.

About the Company

Pilgrim Labs

AI-powered platform for product decision support

Pilgrim Labs builds an AI-powered platform for product teams to turn customer feedback into strategic product decisions. It connects with data sources like Slack, Zendesk, and Gong to collect customer input and research in one place, then uses artificial intelligence to identify customer needs, pain points, and opportunities. This helps teams prioritize features and shape their roadmaps based on actual user sentiment rather than just anecdotes. Compared with others, Pilgrim combines multiple data streams into a single, data-driven view and targets product managers, designers, researchers, and executives to align everyone around customer insights. The company aims to help teams create customer-centric products more efficiently by guiding development with structured, evidence-based analysis.

Company size
11-50
Company stage
Seed
Total funding
$32.6M
Headquarters
Redwood City, CA
Founded
2023

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