Implementation Lead
About the job
- A minimum of 5 years of experience in healthcare technology, healthcare operations, implementation, project management, and/or startup environments.
- A bachelor's degree in a relevant field or equivalent professional experience.
- Strong project management and organizational skills, with the ability to manage multiple complex workstreams.
- Demonstrated experience directly managing EHR/EMR integrations.
- The ability to work effectively across cross-functional teams and present to C-suite executives and external client stakeholders.
- Excellent written and verbal communication skills.
- Comfort operating in a fast-paced, high-growth environment where processes are continuously evolving.
- Own end-to-end implementation projects, from client kickoff through go-live and stabilization.
- Serve as the primary project leader, coordinating internal teams and client stakeholders.
- Serve as the face of CareHarmony with key customer stakeholders, from CFOs to clinical leads, physician champions, and IT.
- Directly manage EHR integrations, including requirements, dependencies, testing, issue resolution, and go-live readiness.
- Lead training sessions while driving physician adoption, engagement, and organizational socialization of the program.
- Build and manage implementation plans, timelines, risks, dependencies, and milestones.
- Identify blockers early and drive cross-functional teams toward resolution.
- Develop scalable implementation processes and best practices as the company grows.
- Partner closely with leadership to continuously improve implementation speed, quality, and client experience.
- Experience in population health, value-based care, or care management.
About the company
CareHarmony provides Chronic Care Management services for providers managing patients with chronic conditions through a care coordination platform that blends technology, analytics, and patient engagement tools. The platform helps clinicians deliver continuous, coordinated care and track multiple aspects of a patient’s treatment. It supports CPT codes 99490, 99487, 99489, and G0511, enabling physicians to bill CCM services and generate additional revenue. The subscription-based model charges providers for software access and support, with potential performance-based incentives tied to patient outcomes, differentiating itself by combining care coordination, analytics, and billing in a value-based care context.
Company Size
201-500
Company Stage
Series A
Total Funding
$17M
Headquarters
Brentwood, Tennessee
Founded
2015
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Simplify's Take
What believers are saying
- Nathan Littauer launched CareHarmony in April 2026, expanding validated demand beyond flagship systems.
- Ardent's multi-market rollout signals sticky enterprise adoption across hospitals, not one-off department deals.
- Stephen Stewart met Rep. Mike Kelly in August 2026, showing active lobbying around CCM reimbursement.
What critics are saying
- Medicare cost-sharing still suppresses enrollment; H.R. 8261 directly targets CareHarmony's billing model.
- CareHarmony depends on health-system pilots becoming enterprise rollouts; one stalled renewal cuts utilization fast.
- If CMS payment rules change, CareHarmony's revenue engine breaks because providers stop funding CCM services.
What makes CareHarmony unique
- CareHarmony sells CCM operations, not software alone, bundling coordinators and billing support.
- Its 24/7/365 care coordinator line creates always-on patient coverage hospitals cannot staff internally.
- Ardent and Nathan Littauer adopted CareHarmony for AI-supported chronic care coordination in 2026.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Company Match
- Paid Holidays
- Paid Vacation
- Paid Sick Leave
- Remote Work Options