University Health

Academic health system with teaching hospitals

Lead Telephone Operator

Customer SupportConfirmed live in the last 24 hours

Full-timeKansas City, MO, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Two years of experience as a telephone operator and/or in a high-volume call center are required.
One year of experience in the TMC Operator Services department is required.
Strong oral and written business English skills, including grammar, spelling, phonics, and pronunciation of names, are required.
Clear, well-modulated speech and hearing are required.
Cognitive, conversational, and analytical skills to gather, interpret, and resolve information or problems are required.
Ability to handle conflicting views and mediate fair solutions is required.
Service excellence skills, including independent problem-solving and efficient multitasking, are required.
Experience answering a high volume of calls and communicating clearly, concisely, and calmly is required.
Ability to work a flexible schedule, including weekends, holidays, and additional hours as needed to support 24/7 communication services at either facility, is required.
Ability to sit and use a computer, keyboard, and communication headsets for up to 8–12 hours per scheduled shift is required.
Good judgment and a proactive manner are required.
Ability to remain calm during stressful, busy, and critical moments; handle multiple tasks and situations; and attend to details and guests’ needs is required.
Ability to reach wall alarms, quickly reach and answer emergency phones, and move quickly in narrow spaces is required.
Ability to memorize and follow detailed written procedures and verbal instructions, process and retain new information, and adapt to new processes is required.
Proficiency with computers and Microsoft applications, including Microsoft Office and Windows, is required.
Ability to use a mouse, switch between programs or functions, open and close programs, shut down and restart a computer, and complete reports using Microsoft Word and Excel is required.
Typing speed of 25 words per minute is required.
Good vision, hearing, and public relations skills are required.

Responsibilities

Perform all duties and functions of the Hospital Telephone Operator, as defined in the Telephone Operator-Hospital job description.
Lead the activities of the Corporate Operator Services Department.

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.

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Lead Telephone Operator - Health Science District (3:30pm - 12:00am)101 Truman Medical Center

Job Location

University Health Truman Medical CenterKansas City, Missouri

Department

Operator Services UHTMC

Position Type

Full time

Work Schedule

3:30PM - 12:00PM

Hours Per Week

Job Description

In addition to the performing all duties and functions of the Telephone Operator - Hospital, (all duties, knowledge, skills as defined in the Telephone Operator-Hospital job description) the Hospital Telephone Lead Operator (Lead Operator), will be responsible for leading the activities of the Corporate Operator Services Department and works under the general supervision of the Operator Services Manager, Trainer & Corporate Operator Services Director.

Requirements

High school diploma or equivalent
Two years’ experience as a Telephone Operator and/or high-volume call center.
One year experience in TMC Operator Services department.
Excellent oral and written communication skills in proper business English language, including grammar, spelling, and phonics, and excellent understanding of pronunciation of names.
Must have well-modulated, clear, unaffected speech and hearing.
Cognitive and conversational and analytical skills to gather interpret and resolve information or problems.
Ability to effectively deal with conflicting views and mediate fair solutions.
Service excellence skills, including independent problem-solving and efficient multi-tasking.
Experience in answering a high volume of calls, and communicating in a clear, concise, and calm manner.
Must have the ability to work a flexible schedule, including weekends, holidays and additional hours if needed to ensure 24/7 delivery of communication services at either facility.
Ability to sit and use computer/keyboard/communication headsets for up to 8-12 hours per scheduled shift.
Pleasant and outgoing demeanor, excellent judgment, mature approach, and proactive manner are required.
Must be able to stay calm in stressful, busy, critical moments and handle multiple tasks and situations, and be attentive to details and guests’ needs.
Must be able to easily reach alarms on a wall, quickly reach and answer emergency phones, and move quickly in narrow spaces.
Must have the ability to memorize, follow detailed written procedures and verbal instructions, process and retain new information, and adapt to new processes.
Proficient use of computers using Microsoft applications. These include but are not limited to general Microsoft Office, Windows, use of mouse, ability to switch programs or functions, open and close programs, shut down and restart computer, complete reports using Microsoft Word and Excel, and be able to type 25 wpm.
Must have good vision, hearing and public relations skills.

About the Company

University Health

Academic health system with teaching hospitals

University Health is an academic health system with two acute-care hospitals, a large behavioral health program, a long-term care facility, and many primary care clinics. It serves as the teaching hospital for the University of Missouri-Kansas City School of Medicine, training future physicians. The downtown Truman Medical Center campus houses a Level One Trauma Center and includes cancer, imaging, eye, and other specialty centers, with additional outpatient facilities and services across the network. Its goal is to deliver accessible, high-quality care to the community while educating tomorrow’s doctors.

Company size: 1,001-5,000
Company stage: Grant
Total funding: $1M
Headquarters: Kansas City, MO
Founded: 1962

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