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Continental

Worldwide tyre manufacturer and automotive components

Head of Sales Operation

Sales OperationsConfirmed live in the last 24 hours
Full-timeSingaporeNo salary listedHybrid

About the Job

Requirements

  • A minimum Bachelor's degree in Supply Chain Management, Business, Economics, or Operations is required.
  • Advanced understanding of sales processes and commercial performance management is required.
  • Strong knowledge of customer relationship management systems and data analytics tools is required.
  • Understanding of key account and partner business models in industrial business-to-business is required.
  • Significant experience in sales operations, sales management, or commercial excellence roles is required.
  • A proven track record in performance management and key performance indicator-driven environments is required.
  • Experience working in regional or international organizations is required.
  • Leadership experience in cross-functional and cross-cultural environments is required.
  • At least 3 years of experience is required.
  • Intercultural sensitivity is required.

Responsibilities

  • Monitor customer engagement key performance indicators, including visit reports, and ensure transparency on target achievement.
  • Drive customer relationship management discipline and data quality, including opportunity tracking and pipeline hygiene.
  • Track pipeline performance, including conversion rates and funnel quality, and drive discipline.
  • Monitor order intake performance and initiate structured review cycles.
  • Establish and run regular performance review meetings covering pipeline, order intake, and key performance indicators.
  • Maintain Power BI dashboards as the single source of truth for leadership reporting.
  • Monitor execution of key growth drivers across Asia-Pacific markets.
  • Track distributor and key account performance and target achievement.
  • Translate strategic initiatives into measurable key performance indicators and action plans.
  • Ensure visibility of market progress and deviations from targets.
  • Manage multi-tier distributor and key account management programs across Asia-Pacific.
  • Design and administer rebate, incentive, and bonus programs.
  • Support operational pricing in alignment with business frameworks.
  • Participate in key distributor meetings, conventions, and reviews.
  • Manage customer authorization frameworks.
  • Coordinate customer communication and commercial notifications.
  • Handle and coordinate commercial claims.
  • Support customer escalations in collaboration with sales teams.
  • Own and optimize the core sales systems landscape, including SAP S/4HANA, Salesforce, Microsoft Dynamics, and Power BI.
  • Develop and maintain centralized dashboards for core business metrics.
  • Ensure data consistency and reporting standards across markets.
  • Administer contracts and agreements with customers.

About the Company

Continental

Worldwide tyre manufacturer and automotive components

Continental designs and manufactures tyres for cars, trucks, buses, bicycles and motorcycles, selling to vehicle manufacturers and in the aftermarket. Through ContiTech, it also produces rubber and plastic technology parts such as hoses, belts, seals and surface materials for automotive and industrial use. Its products are developed and produced at sites worldwide, with tyres tailored for different vehicles and conditions and ContiTech components customized for equipment. The company differentiates itself by offering a broad, integrated mobility portfolio and global manufacturing and service capabilities, aiming to provide reliable mobility through tyres and components worldwide.

Company size
10,001+
Company stage
IPO
Headquarters
Hanover, Germany
Founded
1871

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