Property Onboarding Consultant - Properties Onboarding
About the job
- Experience in customer service, hospitality, or property management is preferred.
- Copywriting experience is a plus.
- Proficient understanding of the accommodation industry and market changes.
- Verbal and written communication skills in Afrikaans and English.
- Experience in a target-driven environment is a plus.
- Strong organisational skills and attention to detail to manage multiple onboarding processes and meet deadlines under pressure.
- Ability to build rapport and trust with new clients.
- Familiarity with customer relationship management systems and property management tools is highly desirable.
- Problem-solving mindset and a customer-first approach.
- Willingness to adapt in a fast-paced, evolving environment.
- Strong administrative, organisational, planning, and problem-solving skills.
- Passion for writing and precision in the English language.
- Manage the entire onboarding process for new property partners, ensuring a smooth transition into the platform.
- Guide hosts step by step in creating and optimising listings, including uploading photos and writing engaging descriptions.
- Conduct training sessions and workshops for new hosts to explain platform features and functionality.
- Assist new and existing hosts with updating profiles and property information.
- Write and optimise property listings to meet company standards and brand guidelines.
- Communicate procedures and policies clearly to ensure host understanding and compliance.
- Provide ongoing support and resolve onboarding-related queries and technical or content issues.
- Collaborate with Sales and Customer Service teams to provide a seamless onboarding experience.
- Monitor newly onboarded properties' performance and offer strategies to boost visibility and bookings.
- Gather host feedback to identify pain points and suggest process improvements.
- Stay current with industry trends to advise property owners on best practices and competitive strategies.
- Maintain accurate records of onboarding activities and documentation.
- Build and maintain positive relationships with property owners.
- Work toward individual and team onboarding targets to contribute to business growth.
About the company
LekkeSlaap is the main offering from Tripco, a travel technology company based in Cape Town. The service helps South African travelers find and book accommodations through an online platform that features thousands of stays across South Africa. The platform is designed for ease of use and is supported by strong customer service to ensure smooth and reliable bookings. How it works: users search for places to stay on LekkeSlaap’s app or website, compare options, and reserve with confirmation from the platform; Tripco combines travel technology with local knowledge to deliver bookings and support. How this company stands out: its deep local focus in South Africa, a large, country-wide inventory, and a commitment to exceptional customer service set it apart from broader, non-local competitors. Its goal: make travel simple, accessible, and memorable for South African travelers while setting a high standard for travel technology and service in the region.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Cape Town, South Africa
Founded
2008
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Simplify's Take
What believers are saying
- RoomRaccoon integration went live in 2025, expanding hotel supply and reducing double bookings.
- LekkeSlaap launched Rewards and new TV campaigns, strengthening repeat bookings and brand recall.
- App Store ratings hit 4.9 from 4,000 reviews in 2026, signaling strong customer loyalty.
What critics are saying
- Booking.com and SafariNow pressure rates, squeezing margins and forcing higher marketing spend.
- TravelGround sunsetting shows Tripco narrowed strategy, concentrating existential dependence on LekkeSlaap.
- A March 2026 CEO handover to Frans Joubert concentrates execution risk during growth.
What makes LekkeSlaap unique
- Tripco fully owns LekkeSlaap, TravelGround, and Viya, centralizing product control.
- LekkeSlaap claimed 40,000 properties in 2026 and 2025 World Travel Award recognition.
- Tripco says its in-house marketplace, CRM, and admin systems were all built internally.
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Benefits
- Hybrid Work Options
- Flexible Work Hours