Technical Claims Advisor
Intact
Technical Claims Advisor
Intact
Underwrites P&C insurance and manages claims
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Pay at Intact is about much more than just salary.
Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Salary range (but not limited to):
118,700 - 145,100Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
15%As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
About the role
Nous sommes à la recherche d'un(e) Conseill.ère Technique, Indemnisation lignes spécialisées (FinPro+) qui jouera un rôle essentiel dans le soutien de notre croissance en assurance spécialisée.
Sous la direction des Réclamations en Lignes Spécialisées, à titre de Conseill.ère Technique, Indemnisation lignes spécialisées (FinPro+) (Québec), vous devrez, comme expert en sinistre, assister le client dans le cadre de réclamations en responsabilité professionnelle (E&O) et en responsabilité des administrateurs et dirigeants (D&O), en crime financier et risques cyber. Vous devrez analyser la recevabilité de la réclamation, conduire l’enquête pour déterminer la responsabilité potentielle de l’assuré et/ou des tiers, évaluer les dommages réclamés et négocier, le cas échéant, un règlement, tout en veillant, à chacune des étapes, à offrir à l’assuré un service client exceptionnel.
De concert avec nos avocats, vous devrez, traiter des dossiers litigieux, élaborer des stratégies et envisager les modes alternatifs de règlements de conflits dans ces dossiers.
Lieu de travail : Montréal (2020 boul. Robert-Bourassa), Laval (600 rue Lucien-Paiement), St-Hyacinthe (2450 rue Girouard O) ou Québec (5700 boul. des Galeries).
Ce que vous ferez :
Être à l’écoute du client, expliquer clairement le parcours qu’entreprendra la réclamation, répondre à ses questions et livrer un service qui dépasse ses attentes.
Analyser les garanties d’assurance du client et expliquer clairement quelles sont les protections en lien avec la réclamation présentée.
Évaluer la responsabilité potentielle de l’assuré et/ou de tierce partie en appuyant son raisonnement sur des éléments d’enquête pertinents et bien étayés.
Évaluer le caractère raisonnable et la recevabilité des dommages réclamés à l’assuré.
Communiquer efficacement avec le client pour l’informer des développements.
Bien annoter et documenter son dossier en respectant les normes et directives de l’entreprise.
Négocier efficacement, si opportun, les réclamations.
Assurer une saine gestion des frais et des coûts externes.
Collaborer activement avec les divers services tel que la souscription, la distribution, le contentieux, ainsi qu’avec les courtiers.
Participer aux catastrophes lorsqu’elles se présentent.
Assister à des conférences de règlement à l’amiable et à des procès.
Maintenir à jour ses connaissances et participer aux développements de collègues.
Profil recherché :
Être orienté vers le client.
Communiquer efficacement, simplifier le parcours du dossier.
Sens de l’analyse et de la synthèse.
Curiosité intellectuelle.
Savoir planifier, organiser et établir une stratégie.
Adaptabilité.
Négociation.
Ce que vous mettez à profit :
Diplôme d’étude collégiale (DEC) et/ou formation équivalente ou jugée pertinente.
DEC en assurance / Baccalauréat en droit (un atout).
Détenir un permis 5a valide auprès de l’AMF.
Expérience de 5 a 7 ans à titre d’expert en sinistre E&O D&O ou expérience équivalente.
Bilinguisme (français / anglais) – Nécessité de traiter des dossiers de réclamations d’une clientèle anglophone sur une base régulière.
#LI-LA
#LI-Hybrid
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
Intact Financial Corporation is a property and casualty insurer in Canada offering home, auto, and business insurance. It underwrites policies, assesses risk, collects premiums, and handles claims to protect customers from losses. The company’s products work by insured individuals and businesses paying premiums in exchange for coverage; claims are paid to restore losses after events, with digital engagement supporting policy management and customer service. Intact differentiates itself through a focus on climate resilience and community well-being programs, along with investments in early-stage data and AI startups to enhance underwriting, claims handling, and customer experience. It aims to expand its leadership position in Canada and the UK, optimize underwriting performance, and improve digital customer experiences, with a target of 10% NOIPS growth annually and a low combined ratio.
Explore more opportunities at Intact