Associate Tech Support Analyst

Overview

The College of Veterinary Medicine is seeking an Associate Tech Support Analyst-IT to assist with implementing IT support requests, evaluating technical needs, and supporting technology solutions. Under close supervision, this position helps assess user needs, analyze systems, and implement technical solutions to support the college's technology operations.

Responsibilities

• Analyzes problems on computer applications and University systems and provides technical assistance to University constituents.
• Analyzes current and proposed departmental and client hardware and software systems. Develops and maintains systems for the various constituencies within the unit.
• Reviews proposals which consist of objectives, scope, and client expectations. Gathers facts, analyzes data, and prepares proposal synopses comparing alternatives in terms of cost, time, and available resources.
• Provides individual and/or group instruction and training to students, faculty, and staff on computer technologies.
• Provides technical support for research and development initiatives and for the implementation of new technologies for adoption.
• Writes structured programs, as appropriate, using technologically current programming languages to support systems.

Qualifications

• Bachelor's degree - no specific discipline.

Or

• Associate's degree - no specific discipline.
• 4 years of relevant IT experience in IT support and analysis, preferably in a university setting.

Or

• High school diploma or GED
• 8 years of relevant IT experience in IT support and analysis, preferably in a university setting.

Desired Qualifications:

• Degree in IT or related field preferred.

Minimum Knowledge, Skills, and Abilities

• Basic understanding of the business environment of a large university including a basic understanding of University policies operating procedures. (Beginner proficiency)
• Knowledge of multi-site VOIP environments. (Beginner proficiency)
• Knowledge of computing technologies demonstrated skills abilities with a broad range of relevant multi- user computer systems. (Beginner proficiency)
• Strong customer service orientation
• Ability to effectively communicate technical concepts to a non-technical audience.
• Strong technical aptitude and computer skills.

Contract Type

Continuing
Application Instructions

Required Documents for Resume Upload Section

The file uploaded to the Resume Upload section is specific to the job application you are submitting.

The following required documents must be combined into a single file and uploaded under the Resume Upload section:

• Resume
• Cover Letter

Important: Before submitting your application, please review the uploaded file carefully and make sure it includes all required documents for this position. Once your application is submitted, the file attached to that application cannot be edited or replaced.

Why Work at Auburn

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We’re Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
• Ready to lead and shape the future of higher education? Apply today! War Eagle!

Equal Opportunity Compliance Statement


It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.
Posted Date

11/13/2026