Healthcare Customer Service Representative
About the job
- One year of customer service or customer support experience.
- One year of previous call center or office background experience is required.
- Strong phone and verbal communication skills, along with active listening.
- Excellent attention to detail.
- Must be at least 18 years of age.
- A background check compliant with state and federal laws is required.
- Must have verified internet service that is secure, reliable, dedicated, and high speed enough to support business needs.
- Must have an established dedicated work area with a desk, chair, electrical outlet, and direct LAN connection.
- Provide customer service to patients through primarily inbound calls, with outbound calling as needed.
- Assist customers with refilling medications, checking referrals, sending messages to doctors, and confirming appointments.
- Manage large amounts of inbound calls in a timely manner.
- Submit forms documenting calls.
- Multitask using several screens and programs during patient or customer interactions.
- Type and talk simultaneously to document calls.
- Access company and client resources to handle calls accurately.
- Change from one task to another without loss of efficiency or composure.
- Maintain empathy for patients and their needs.
- Remain available at the desk and maintain punctuality and attendance during all scheduled times.
- Remain positive and professional in all customer interactions.
- Cross-train as requested.
- Previous remote work-from-home experience.
About the company
Five Star Solutions builds and runs intelligent customer experience (CX) environments by integrating AI, scalable CX technology, and global teams to connect agents, data, workflows, and automation in one system. Its products and services use CX platforms, AI-assisted guidance, and real-time analytics to improve visibility, streamline operations, and lower the cost of customer support while maintaining high-quality service. The company differentiates itself with a unified, end-to-end CX platform approach that combines people, processes, and technology, delivered through onshore, nearshore, and offshore teams to fit regulated, high-growth, and high-demand environments. Its goal is to help organizations move faster, scale easily, and deliver consistent, reliable customer care over the long term.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Sioux Falls, South Dakota
Founded
1986
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Simplify's Take
What believers are saying
- Five Star bought West Chester Vending on May 21, 2026, extending Cincinnati coverage.
- The August 10, 2026 Nashville center doubled picking lines and quadrupled cold storage.
- Revelio shows 3,193 employees in March 2026 and 481 2026 job postings.
What critics are saying
- West Chester, Krodel, and Jordan integrations in 2026 can distract managers and break service quality.
- BBB logged four complaints in three years, signaling recurring customer-service friction.
- Private, fragmented competition can undercut margins and win local accounts faster.
What makes Five Star Solutions unique
- Founded 1993, Five Star serves breakroom services across 11 states from Chattanooga.
- Its 40 branches combine vending, micro markets, coffee, pantry, dining, and fresh food.
- Largest Canteen franchise operator gives Five Star Compass-linked scale and purchasing leverage.
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Benefits
Remote Work Options