Full-Time
Product/Customer Support Specialist
Posted on 4/25/2024
Cross-media publishing and communication services
Mid
Overland Park, KS, USA
- At least two years of experience in the mortgage, title, and/or real estate industries
- Thorough knowledge of real estate transactions, loan documents, residential underwriting principles, titles to land/homes, settlement statements, and title insurance commitments
- Bachelor’s degree preferred
- Excellent references
- Ability to adapt to routine and unique inquiries
- Resourcefulness and problem-solving skills
- Excellent written communication skills
- Strong interpersonal skills
- Ability to adapt to change
- Punctuality and reliability
- Attention to detail
- Proficiency with Internet tools, telephone systems, Microsoft Word and Excel
- Assisting property managers, real estate agents, title/escrow agents, mortgage processors, prospective buyers, and homeowners in selecting products on web-based ordering systems
- Ensuring timely delivery of products based on state regulatory requirements for residential loan closing transactions
- Acting as a liaison between clients and web-based users
- Maintaining accurate documentation of inquiries and transactions
- Calculating and reporting operational performance metrics
- Researching and submitting client change requests
- Escalating reported issues to management and Helpdesk
- Developing an understanding of other Uhlig departments for accurate call routing
At Uhlig LLC, employees thrive in a dynamic environment that emphasizes cross-media publishing and communication services, backed by proprietary technologies. The company's dedication to integrating expert content resources and real-time data integration provides a continuous learning curve and growth opportunities in various industries. This focus on specialized solutions and business process management positions Uhlig LLC as a leader in delivering high-value content solutions, making it an enriching workplace for innovative professionals looking to impact multiple sectors.
Company Stage
N/A
Total Funding
N/A
Headquarters
Lenexa, Kansas
Founded
1989