Account Manager 2 - GR Enterprise Strategic, Annual Plan

About the role and team

The Grocery & Retail team is looking for sharp, resilient individuals to join our Enterprise team, managing some of our most high-stakes strategic partners. In this role, you won’t just be managing accounts; you’ll be navigating the complex intersection of the digital and physical worlds, ensuring operational excellence and revenue growth for partners who rely on Uber to scale their businesses.

This environment is fast-paced and often ambiguous, requiring a mindset that thrives on ownership and high-pressure problem-solving. You will act as the bridge between our merchant partners and Uber’s internal product, marketing, and operations teams to build long-term, mutually beneficial relationships. If you are energized by the challenge of solving messy, real-world problems and want to see the tangible impact of your work on local communities, this is where you’ll grow.

What you’ll do

• Build and grow long-term partnerships by understanding what matters most to our Grocery & Retail customers, moving beyond transactional sales to deep integration.
• Navigate internal complexity and shifting priorities across Product, Marketing, and Legal teams to unblock barriers and unlock new value for strategic clients.
• Use data and analytical modeling to identify trends, provide actionable insights, and track the productivity of initiatives in a high-stakes environment.
• Manage complex account lifecycles with urgency and discipline, balancing the need for immediate operational fixes with long-term strategic growth.
• Adapt your communication and negotiation style to influence a wide range of stakeholders, from C-level executives to engineering and operations leads.
• Own the success of your partners end-to-end, showing up with grit and resourcefulness to ensure Uber remains their preferred growth platform.

Basic Qualifications

• 4+ years of professional experience in Partner Management or Account Management.
• Proven track record of managing enterprise or mid-market accounts with multiple stakeholders.
• Experience managing complex data sets and hitting measurable OKRs or sales targets.

Preferred Qualifications

• Strong systems thinking and the ability to navigate high-ambiguity environments.
• Bachelor’s degree or equivalent
• Experience specifically managing clients within the Grocery, Retail, or CPG industries.
• Proficiency with Salesforce and SQL for data-driven decision making.
• Exceptional cross-functional leadership skills with the ability to influence without authority.
• Experience in "0 to 1" product or partnership environments where playbooks are still being written.
• Resilience and a "go-get-it" attitude, with a demonstrated ability to turn difficult client feedback into growth opportunities.