Personal Injury Accounts Supervisor

Description

Trinity Medical Management is a healthcare platform catering to personal injury and workers’ compensation patients through comprehensive, minimally invasive orthopedic and pain management services. We take a conservative approach in treating our patients.

Since 2015, Trinity has grown from a singular clinic in Atlanta to 15 clinics across Georgia, North Carolina, South Carolina, and Tennessee. Additionally, we offer telemedicine services in Alabama. 

 We are hiring and are seeking a detail-oriented Personal Injury Accounts Supervisor to support and guide our PI billing team.

The Personal Injury Accounts Supervisor is responsible for overseeing the complete lifecycle of personal injury (PI) accounts within the medical practice, from initial intake through final settlement and collections. This role serves as the primary point of contact for managing complex PI billing relationships with patients, attorneys, and insurance carriers, while ensuring timely follow-up, accurate documentation, and compliance with all applicable regulations.

This position provides direct supervision to PI billing staff and collaborates closely with the Revenue Cycle Manager to optimize collections, reduce accounts receivable aging, and minimize bad debt. The supervisor applies specialized knowledge of personal injury insurance products—including PIP, MedPay, bodily injury liability, and third-party claims—to evaluate case viability, develop appropriate billing strategies, and navigate the settlement process effectively.

Key areas of accountability include monitoring PI accounts receivable performance, overseeing the patient collections process and external agency placements, ensuring compliance with state lien laws and HIPAA requirements, and maintaining responsive communication with all stakeholders within a 48-hour standard. Success in this role requires strong analytical skills, attention to detail, excellent interpersonal communication, and the ability to balance multiple competing priorities in a fast-paced healthcare environment.

Role and Responsibilities

Personal Injury Accounts Oversight

• Supervise the day-to-day management of personal injury accounts from intake through final settlement.
• Maintain relationships with attorneys and other referral sources. Making sure all emails and calls are answered within 48 hours.
• Maintain relationships with internal team members and subordinates.  
• Monitor PI accounts receivable and ensure timely follow-up on outstanding balances.
• Maintain tracking of active PI cases, including case status and settlement updates.
• Assist staff in resolving complex PI billing and account issues.

Patient Collections Oversight

• Review delinquent patient accounts and determine appropriate action according to practice financial policies.
• Oversee the process of sending eligible patient accounts to external collection agencies.
• Ensure proper patient notification and documentation before collection placement.
• Monitor accounts sent to collections and track recovery activity.
• Work with the revenue cycle leadership team to reduce bad debt and write-offs.

Case Evaluation & Insurance Knowledge

• Demonstrate a strong understanding of underwriting principles and case evaluation to determine financial viability and billing strategy for PI cases.
• Review case information to assess coverage sources and financial responsibility.
• Maintain knowledge of various insurance policies related to personal injury cases, including:

            - Personal Injury Protection (PIP)

            - MedPay

            - Bodily injury liability coverage

            - Third-party liability claims

Staff Supervision

• Supervise and support staff responsible for PI billing, follow-ups, and account documentation.
• Monitor productivity.
• Provide training, guidance, and support to improve team performance and accuracy.
• Conduct quality reviews of staff work and assist with resolving escalated issues.

Compliance & Documentation

• Ensure compliance with state lien laws, personal injury billing regulations, HIPAA, and internal policies.
• Maintain accurate documentation related to attorney correspondence, liens, and settlements.
• Assist with responses to attorney record requests, billing inquiries, and settlement statements.

Reporting & Performance Monitoring

• Assist leadership in tracking key metrics such as:
  • PI accounts receivable aging
  • Settlement collections
  • Collection agency placements and recoveries
  • Bad  debt trends
• Provide regular updates to the Revenue Cycle Manager regarding PI account performance.

Requirements

Education

Associate’s or Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred.

Experience

• 3–5 years of medical billing or accounts receivable experience

• 2+ years handling personal injury accounts in a medical practice

• Experience in Orthopaedics or specialty practice preferred

• Prior team leader or supervisory experience preferred

Knowledge & Skills

• Knowledge of:

o Personal injury billing processes

o Letters of Protection (LOP)

o Medical liens and settlement billing

o Accounts receivable management

o Patient collections and bad debt processes

• Familiarity with EHR and practice management systems

• Ability to manage multiple accounts and deadlines 

• Strong communication skills for working with patients, attorneys, and staff. 

• Strong organizational and time management skills with attention to detail

• Knowledge of compliance standards and HIPAA requirements 

• Basic working knowledge of Microsoft Excel, Word, and Outlook

• Understanding of orthopedics CPT, HCPCS, ICD-10 coding

Total Rewards for Working at Trinity Medical Management:

• Competitive Salary

• Bonus eligible based on team and individual incentives. 

• Competitive 401 (k) defined contribution with 100% employer portion vesting

• Healthcare insurance options, including HAS or PPO

• Low-cost dental and vision services

• Basic Life Insurance benefit 

• Low-cost pet insurance 

• Employee Assistance Programs

• Flexible Spending and Health Savings Accounts

• Paid Holidays 

• PTO