Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

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Summary:
As an Application Support Engineer, you will spend your day investigating and resolving issues across various components of essential business systems. Your role involves continuous monitoring, diagnosing problems, and ensuring smooth operation of software applications. You will interact with different teams to maintain system stability and contribute to improving overall service quality through proactive problem-solving and detailed analysis.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure timely resolution of incidents and service requests.
- Mentor and guide team members to enhance their technical capabilities and performance.
- Develop and implement best practices to improve support processes and system reliability.

Professional & Technical Skills:
• Requirement Analysis and Design: Conduct comprehensive analysis and design of system requirements to align with business objectives and technical specifications.
• Develop and Test Enhancements: Implement and rigorously test system enhancements, bug fixes, and performance improvements to ensure optimal functionality and reliability.
• Programming: Utilize advanced programming languages and tools including Asp.Net, C#, Vb/Vb .Net, JavaScript Object Notation (JSON), SQL, and Visual Studio IDE to develop robust software solutions.
• Task Completion: Manage and complete assigned tasks within specified timelines and budget constraints, ensuring high-quality deliverables.
• 5 years of experience in supporting or maintaining Pragma Computer Automated Dispatch.
Additional Information:
- The candidate should have minimum 5 years of experience in Pragma Computer Automated Dispatch.
- This position is based at our Manila office.
Minimum 5 year(s) of experience is required

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.