Assistant Housekeeping Manager

Description

· Report to Housekeeping Office at the beginning of shift, pick up and sign out key, and return key when reporting to office at end of shift.

· Open and close the department in the absence of the Executive Housekeeper including assignment of room boards, keys, and any other opening and closing requirements.

· Take all incoming Housekeeping calls and respond the guest’s needs.

· Perform inventories of supplies and order for par levels

· Log all missing items and maintain catalog of lost and found and ship or mail out claimed items to the guests.

· Report all items in need of repair to supervisor and maintain equipment used in work.

· Protect guest safety and well-being; be courteous to all guests and co-workers.

Ability to accurately use various office software. 

Requirements

· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

· Ability to accurately report information. 

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

Attend required meetings. 

· Projects and assignments are completed thoroughly, professionally, and with care.

· Adjusts to high-pressure conditions and is open to change.

· Assumes responsibility for personal growth and development.

Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates 

· Minimum lifting of 20 pounds.

· Pushing, bending, stooping, upward reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 20 pounds.

Other duties may be assigned.   

· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have good mathematical and computer skills.

· High school education and relevant training and experience required. Additional education preferred. 

· CPR and first aid training preferred.

Additional language ability preferred.