Digital Document Services - Documentation Management Specialist, Analyst

Job Responsibilities

• Manage end-to-end account documentation for Payments and Markets clients, including client onboarding, account maintenance, account closure.

• Validate the document based on Firm’s guidelines, such as signature verification and client call back.

• Review existing document available that can be leveraged to support the validation, including reference to public available information platform to confirm the authorized signers where applicable.

• Index document into approved Firm’s repositories according to SOP to ensure the accuracy of metadata tagging. 

• Monitor the incoming requests and queries from various stakeholders.

• Identify and communicate business partner requirements and escalate outstanding issues in a timely manner. 

• Drive the implementation and execution of global DDS mandates and objectives.

• Record and track the status of each case including but not limited to special approval according to approval matrix, reporting and escalating to service recipient and other internal stakeholders.

• Prepare MIS report as required by consolidating various data source according to pre-defined report logic.

• General understanding of and execute internal procedural guidelines, policies (as well as related internal procedures and standards) in accordance with local and global principles.

• Ensure Standard Operating Procedures are updated reflecting the latest process.

• Design, monitor, review and develop efficient client documents handling process, systems, and workflow by working closely with multiple functions and teams for thorough identification of responsibilities.

• Provide operational support to supply audit / compliance / regulator with query handling, analysis as required.

• Previous experiences related to or a deep understanding of local regulations/legal guideline on corporate client documentation requirement would be an advantage.

Required qualifications, capabilities, and skills

• Bachelor’s degree or above
• Minimum 2 years’ working experience in back-office operations or account/cash operations of bank/financial industry
• Strong operational knowledge, with experience in handling corporate account/Payments product is preferred
• Highly organized and detail-oriented with the ability to work under pressure and high volume environment within tight deadlines and cut-off
• Fluent in speaking, reading & writing skills in both English & Chinese Mandarin
• Must be a self-starter with the motivation, demonstration of initiative, and ownership mentality to think outside of the box as necessary
• Ability to multi-task, identify priorities, work independently and excellent execution mentality
• Proficient with MS Office (Excel, Word, PowerPoint etc.). Data-driven professional with expertise in data analytics tools or automation skills would be a plus (Alteryx, Tableau, VBA etc.)