BDR – BPO & Sales Operations Management

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

From day one, you will join an agile commercial operations team where your leadership in partner management, sales coaching, and frontline execution directly turns high-intent SMB leads into active 99Entrega clients. As a Sales Coordinator within the Logistics Business Unit, your primary mission will be steering our Assisted Sales operation to overcome friction and convert SMB merchants.

The Inside Sales Coordinator is responsible for engaging and converting prospective customers through outbound channels, contributing directly to the growth of our business. This position plays a vital role in the sales strategy by coordinating our sales team, both internal and external, understanding customer needs, improving sales pitch and controlling main operational KPIs. We are looking for resilient, driven, and curious individuals who thrive in dynamic environments and are motivated by results.

Role Responsibilities

• Conducting high-volume outbound outreach through phone, WhatsApp, SMS, and email to engage potential customers.

• Managing follow-up cadences, ensuring timely and effective re-engagement with leads.

• Funnel Execution & Conversion - Navigate the full qualification funnel, identifying bottlenecks and overcoming objections.

• Supporting campaigns and A/B tests with timely and accurate execution.

• BPO and Team Collaboration Work in coordination with internal and outsourced teams to ensure smooth, controlled and efficient process execution.

• Performance & Quality - Discipline Meet or exceed daily/weekly KPIs, including outreach volume, conversion rates, and follow-up adherence.

• Lead regular training, quality assessments, and feedback sessions

Role Qualifications

• 3+ year experience in sales, acquisition or customer success

• Experienced in managing outsourced operations

• Basic understanding of sales funnels

• Strong organizational  skills

Preferred Skills:

• Familiarity with outbound campaigns and sales engagement platforms

• Exposure to high-volume outreach environments

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

  We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).   I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms