Customer Collaboration Planner

Customer Collaboration Planner

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Head of Customer Service UKIN

Location:

Europe/Middle East/Africa, United Kingdom, Reading, Berkshire

Work Location:

Hybrid

What you will do

As Customer Collaboration Planner, you will lead the day-to-day operational and promotional planning relationship with a key strategic customer. Using customer insight alongside supply chain planning information, you will help align demand and supply, improve forecast accuracy, drive efficient execution across the end-to-end customer supply chain & optimize on-shelf availability.

Key responsibilities

• Use Customer data and collaboration to develop a more robust forecast for base, promotional & seasonal volume.
• Drive improved store availability, service and inventory performance through clear forward planning and timely cross-functional action.
• Build strong relationships with Customers, Commercial, Demand Planning and wider supply chain teams to align assumptions, resolve issues and improve ways of working.
• Lead regular customer collaboration and forecast discussions, translating complex data into clear insights, recommendations and actions.
• Identify opportunities to reduce trapped or excess inventory, minimise waste and improve ordering, logistics and retail stock efficiency.
• Maintain clear reporting and analytics to track forecast accuracy, availability, service, inventory and event performance, escalating risks where appropriate.
• Support continuous improvement initiatives that strengthen customer satisfaction and deliver measurable value for both the customer and the employer.

What we are looking for

Required Skills & Qualifications

• A collaborative, customer-first mindset, with the confidence to build strong relationships and influence Customer Supply Chain, Commercial, Demand Planning and wider cross-functional teams.
• Exceptional communication skills, facilitation & influencing skills, with the ability to lead cross functional relationships both internally & externally
• The ability to manage multiple priorities, work decisively under pressure and turn complex customer needs into practical, actionable plans.
• Strong analytical and problem-solving skills, with the ability to use customer data, forecasts and performance information to identify risks, opportunities and clear actions.
• 4 – 6 years of experience in customer service, forecasting, inventory management, supply chain, logistics, sales, ideally gained in a customer-facing environment.
• Bachelor’s degree or equivalent in Business, Analytics, or a related field

Desirable Skills & Qualifications

• Experience of customer-level forecasting and planning for base demand, promotions, range changes, new and discontinued items, and seasonal activity.
• A strong understanding of inventory and service, with a focus on improving on-shelf availability, reducing trapped stock and waste, and creating ordering and logistics efficiencies.
• Coaching skills
• Proficiency in Microsoft Excel and PowerPoint. Experience using Power BI or Tableau and SAP is desirable.
• A continuous-improvement mindset, with the confidence to challenge constructively and turn insight into measurable results for the customer and the business.
• Willingness to travel up to 15%, including occasional overnight stays for customer visits.

 

What’s in it for you

• A highly visible, strategic customer-facing role where you can directly influence on-shelf availability, service, forecast accuracy and customer satisfaction.
• The opportunity to build influential relationships across Customer Supply Chain, Commercial, Demand Planning and wider end-to-end supply chain teams.
• The freedom to use customer insight and data to solve problems and deliver practical continuous-improvement initiatives.
• Opportunity to contribute to waste reduction, sustainability and smarter ways of working that create value for both the customer and the business.
• Learning and development opportunities to support your professional and personal growth.
• A competitive benefits package, paid company holidays, paid vacation, volunteer time and access to Kenvuer Impact Networks.
• A supportive culture where every voice matters and every contribution is valued.

Kenvue is now part of Kimberly-Clark. Continue exploring opportunities at jobs.kenvue.com.

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We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.