All Accor

Global hotel management, franchising, loyalty program

Front Office Intern

Hotel Guest ServicesConfirmed live in the last 24 hours

InternshipBrussels, BelgiumIn-person

About the Job

Requirements

A mandatory internship agreement is required.
Applicants must be seeking an internship of at least three months.
Applicants should have a passion for hospitality.
Applicants should be motivated to create a positive impact and memorable experiences for people they interact with.
Applicants should be willing to try different tasks and approaches.
Applicants should be able to work as part of a supportive team.

Responsibilities

Welcome guests and make their stays special by treating them as individuals.
Manage guest arrivals and departures and ensure bills are correct and clear.
Coordinate with other teams to help maintain occupancy and assist the Front Office Manager with overbooking levels.
Answer phones, handle guest requests, and recommend local shows and restaurants.
Act as a knowledgeable point of contact for hotel guests.
Handle administrative tasks, including expenses, lists, and stationery orders.

Description du poste

What you'll do...

You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way
Deal with the coming and going of guests, making sure all bills are correct and contain no surprises
Work with all our teams to make sure we're always busy, and help our Front Office Manager with any overbooking levels
Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to
You’re our gatekeeper for the hotel. You know who’s who and what’s what.
And yes, there’s a little admin... Some expenses, some lists and a stationary order or two. But let’s face it, we know you love that!

Qualifications

What we're looking for...

/!\ Mandatory internship agreement /!\
Individuals. You’re looking for a place where you can be you; no clones in suits here
Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
You’re not precious. We leave our egos at the door and help get things done
You’re up for doing things differently and trying (almost) everything once
If we got stuck in a lift together we’d have a good time and share a few laughs
You want to be part of a team that works hard, supports each other and has fun along the way
You are looking for an internship of at least 3 months

Informations supplémentaires

What’s in it for you…

Duration: minimun 3 months
550€/month (except for Belgian interns)
Reimbursement of transport cost 80%
Food on us during your shift
Enjoy a free night at The Hoxton and a meal for two when you first start with us
Excellent discounts across the global Ennismore family for you and your nearest and dearest

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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