Senior Customer Solutions Manager - Global Financial Services

Description

We're looking for someone who gets fired up about turning bold customer visions into real, lasting impact through innovation. Someone who can earn the trust of business executives and roll up their sleeves with customer teams to get things done. A savvy problem solver who loves untangling complex challenges, finding creative solutions, and going the extra mile to surprise and delight customers — advocating on their behalf every step of the way.

If you're energized by big challenges, motivated by impact, and ready to shape the future of financial services — we would love to meet you.

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to come join our Global Financial Services team to work with one or more of our largest financial services industry customers. CSMs help customers realize sustained business value by accelerating their cloud transformation journey.

Key job responsibilities
You'll be a Trusted Advisor to one or more of AWS's largest financial services customers, guiding them through their cloud transformation journey across three pillars:

🎯 Value Realization - Identify and accelerate business outcomes by connecting customers with the right AWS services, partner solutions, and best practices at the right time.

📈 Enablement - Build programs that grow your customer's cloud fluency — think skills guilds, experience-based accelerators, training partnerships, and hands-on learning.

⚙️ Governance - Help customers establish the operating models and structures (Cloud/AI CoE, communities of practice, adoption frameworks) that set them up for long-term, scalable success.

A day in the life
You'll split your time between direct customer engagement, partner collaboration, and internal orchestration across AWS teams. On any given day, you might:

Define strategic opportunities tied to large-scale migrations, AI/GenAI, data & analytics, digital innovation, or product modernization

Drive detailed business and technical discussions with stakeholders at every level

Navigate risks and roadblocks using acceleration frameworks to keep programs on track

Coach customers through their cloud journey and advocate for their needs with AWS leadership, product, and engineering teams

Package your best practices into reusable assets that elevate the entire CSM community

This is an individual contributor (IC) role — your impact comes from influence, expertise, and relationships

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.


About the team
👥 About the Team
Global Financial Services CSMs are trusted advisors who bring experience, industry insight, and genuine care for customers. Our culture is built on:

Customer Influence — We deeply understand our customers' business context and proactively guide their cloud journey

Excellence — We bring the best of AWS and our partner ecosystem to every engagement

Agility — We bring clarity to complexity through iterative, experience-based approaches

Growth — We support each other, celebrate diverse perspectives, and create space for everyone to lead

Data-Driven Decisions — We rely on facts and data, contextualized by expertise, to drive priorities

Basic Qualifications

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.