All Accor

Global hotel management, franchising, loyalty program

Réceptionniste de nuit

Hotel Guest ServicesPosted on Nov 10

Full-timeÎle-de-France, FranceNo salary listedIn-person

About the Job

Requirements

A similar previous experience is an advantage but is not mandatory.

Responsibilities

Provide a warm, attentive, and impeccable welcome to late-arriving guests in accordance with the establishment’s standards and Heartist spirit.
Manage check-in and check-out procedures, process reservations, and ensure the accuracy of data in the Opera system.
Be responsible for the hotel’s security and quiet overnight, follow fire-safety and accessibility procedures, and maintain clean spaces.
Complete the daily closing, prepare financial reports, control cash registers, and relay relevant details to optimize the morning team’s work.
Respond to guests’ tailored requests, provide tourist information, and ensure a smooth handover of information with the various departments.

Description du poste

L’Art de l’Accueil : Offrir un accueil chaleureux, attentionné et irréprochable à nos clients tardifs, fidèle aux standards de notre établissement et à l'esprit Heartist.
Maîtrise Opérationnelle : Gérer les procédures de check-in et check-out, traiter les réservations et veiller à la parfaite exactitude des données sur notre système Opera.
Le Maître des Lieux : Être responsable de la sécurité et de la quiétude de l’hôtel pendant la nuit, maîtriser les consignes de sécurité (incendie, accessibilité) et veiller à la propreté des espaces.
Chiffres & Clôture : Assurer la clôture quotidienne, le reporting financier, le contrôle des caisses et faire remonter le moindre détail pour optimiser le travail de l'équipe du matin.
Conciergerie & Lien : Répondre aux demandes sur-mesure de nos clients, renseigner les informations touristiques avec distinction et assurer une passation d'informations fluide avec les différents services

Qualifications

Une première expérience similaire serait un plus mais n'est pas obligatoire

Informations supplémentaires

Travail de nuit

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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