Housekeeping Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities.   Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey.   Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana

What you will have an opportunity to do:

SUMMARY

The Assistant Housekeeping Manager supports the Director of Housekeeping in overseeing the Housekeeping & Laundry operations of the resort, ensuring the highest standards of cleanliness, sanitation, and guest satisfaction. This role involves managing the staff in both departments, providing the training, supplies, and support required to maintain the resort’s guestrooms and public areas in pristine condition. The Housekeeping Manager must be familiar with the PMS software used to distribute daily workloads, be able to manage inventories and costs for guestroom supplies, linens, and cleaning equipment. Resort walk-throughs are a vital part of the daily workload. This individual will be heavily involved in the selection and training of the team, ensuring that OKANA cleanliness standards are adhered to with a premium on working safely in all areas. The OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

QUALIFICATIONS

·         High school diploma required; degree/certifications in hospitality or institutional management is beneficial.

·         Minimum of 3 years of housekeeping operations experience, with at least 2 years in management.

·         Strong leadership, organizational, and time management skills.

·         Excellent communication and interpersonal skills; Spanish speaker is beneficial.

·         Proficiency in property management systems used to distribute workload in laundry & housekeeping departments.

·         Exceptional customer service skills to interact with and handle guest situations.

·         Knowledge of health and safety regulations related to housekeeping & laundry operations

 

PERFORMANCE STANDARDS

·         CUSTOMER SERVICE: Deliver the best service, quality and value to every customer, at any time. Maintain customer satisfaction as the driving philosophy of the housekeeping & laundry departments. Personally demonstrate a commitment to customer service by responding promptly to guest needs. Commit to satisfying every guest. Ensure your staff, including all new hires, are trained to meet standards. Empower Housekeeping staff to deliver customer service by encouraging and rewarding responsive guest assistance.

·         FINANCIAL: Manage department within budget. Accurately forecast expenses.  Learn how to analyze financial and operating information and adjust labor, supplies, materials and other costs to achieve budget. Ensure department staff is trained in control procedures as outlined by Internal Audit, and that these procedures are consistently followed.

·         PEOPLE: Manage people according to Pyramid Global Hospitality’s values, which are centered around putting associates first. Instill a servant culture which is focused upon partnering and supporting all members of the team. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business to empower employees to successfully perform their jobs. Help develop management talent by acting as a mentor for direct reports. Resolve employee grievances fairly and timely. Ensure employees fully understand performance standards, review processes, and reward successes. Manage safety program to protect guests and employees and which meets OSHA requirements. Use ongoing safety plan to minimize workers’ compensation claims.

·         QUALITY: Maintain physical product standards by routinely inspecting rooms, public areas and laundry facilities to ensure proper working conditions and departmental supplies are stocked at proper levels. Submit work orders to the maintenance department on a timely basis and follow up to ensure completion. Manage security procedures such as key control and lost and found.

ESSENTIAL FUNCTIONS

·         Constantly.  Monitors payroll hours and reports.

·         Constantly. Assure property operation meets internal audit standards.

·         Constantly. Coordinate with Chief Engineer in the repair and maintenance program as related to guestrooms and public areas.

·         Constantly. Demonstrate positive leadership, which inspires employees to meet and exceed standards.

·         Constantly. Maintain work areas neat and organized.

·         Constantly. Maintain inventory of guestrooms and housekeeping supplies including all month-end inventories.

·         Constantly. Promote employee empowerment.

·         Constantly. Report on all unsafe conditions immediately.

·         Constantly. Select, train, supervise, schedule, develop, discipline, and counsel employees according to Davidson policies and procedures.

·         Frequently. Attend as well as schedules and conduct departmental meetings.

·         Frequently. Completes reports (i.e., forecasts, annual budgets, action plans, etc.).

·         Frequently. Coordinates all the needs of the housekeeping department.

·         Frequently. Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests.

·         Frequently. Inspect property guestrooms, linen rooms, public areas, and all office space to ensure company standards of housekeeping are being maintained.

·         Frequently. Purchase all basic cleaning supplies, linen, and equipment.

·         Occasionally. Conduct performance appraisals.

·         Constantly. Maintain lost and found.

·         Frequently. Coordinate training for new employees.

·         Frequently. Perform in the capacity of any person supervised to include cross training.

·         Frequently. Performs all other duties as assigned by supervisor.

·         Occasionally. Inspect rooms for VIP arrivals.

PHYSICAL REQUIREMENTS

·         SITTING: Occasionally. Sitting in a back seat when doing paperwork and consultations with staff.

·         STANDING/WALKING: Frequently. Walking up to three miles per day on cement, asphalt, carpet and tile.

·         CROUCHING (BEND AT KNEES): Occasionally. Inspecting rooms.

·         KNEELING/CRAWLING: Rarely.

·         STOOPING (BEND AT WAIST): Occasionally. Retrieve trash or other things from the ground.

·         TWISTING (KNEES/WAIST/NECK): Rarely.

·         CLIMBING: Rarely. Climb stairs.

·         BALANCING: Rarely.

·         LEG/FOOT USE: Occasionally. When using foot pedals if electric carts are used.

·         REACHING (OVERHEAD/EXTENSION): Occasionally. Inspecting rooms.

·         HANDLING/GRASPING: Occasionally. Frequently doing inventories and handling documents.

·         FINGERING/FEELING: Rarely.

·         PUSHING/PULLING: Occasionally. Average weight: 10 lbs.; maximum weight: 30 lbs.

·         LIFTING/CARRYING: Frequently. Average weight: 10 lbs.; Occasionally. Maximum weight: 50 lbs.

USE OF SENSES

·         TALKING IN PERSON: Frequently. With guests, public and other employees.

·         TALKING ON TELEPHONE: Frequently. With guests, public and other employees.

·         OTHER SPEECH REQUIREMENTS: Occasionally. 2-way radio. Communicate in Spanish.

·         HEARING IN PERSON: Frequently. With guests, public and other employees.

·         HEARING ON TELEPHONE: Frequently. With guests, public and other employees.

·         OTHER HEARING REQUIREMENTS: Occasionally. Must be able to hear pager or 2-way radio.

·         NEAR VISION: Constantly. Corrected to 20/40.

·         FAR VISION: Constantly. Corrected to 20/40.

·         DEPTH PERCEPTION: Occasionally. Helpful when climbing stairs.

·         COLOR VISION: Rarely. 

·         FULL FIELD VISION: Constantly. Corrected to 20/40.

·         SMELL: Frequently. Detect potential hazards and odors.

MENTAL REQUIREMENTS

·         INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS: Frequently. Professionally deal with difficult situations/people.

·         DEADLINES/SHIFT WORK/OVERTIME: Constantly. Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes and cover shifts on short notice.

·         FLEXIBILITY: Frequently. Need to work a variety of hours. Varied tasks under varied conditions.

·         PACE: Frequently. Must change pace as business demands.

·         HIGHLY REPETITIVE WORK: Rarely.

·         ATTENTION TO DETAIL: Constantly. Room cleanliness, staff members’ needs.

·         OTHER PSYCHOLOGICAL DEMANDS: Rarely.

ENVIRONMENTAL SETTING

·         SAFETY REQUIREMENTS (I.E., CLOTHING, SAFETY EQUIPMENT REQUIRED, ACTIVITIES PERFORMED): Constantly. Adhere to safety standards and procedures.

·         EXPOSURES (FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE): Frequently. Exposed to heat, cold, noise of vacuums, dust and cleaning chemicals.

·         OPERATION OF EQUIPMENT/TOOLS/VEHICLES: Occasionally. Electric carts and vacuums and laundry equipment.

What are we looking for?

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.