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IXL Learning

Personalized K-12 practice with analytics

Teacher Membership Specialist

Customer SupportUpdated on Nov 11
Full-timeRaleigh, NC, USANo salary listedIn-person

About the Job

Requirements

  • A Bachelor's degree is required.
  • One to two years of experience in customer service, sales, or an educational organization is required.
  • Comfort with technology and interest in bringing technology into the classroom are required.
  • Strong written and oral communication skills are required.
  • Prior experience with phone systems and communication by email is required.
  • Detail orientation and strong organizational skills are required.
  • Critical thinking, research, and problem-solving skills are required.

Responsibilities

  • Perform sales-support tasks, including handling inbound trial and small quote requests, answering inbound sales and product questions, providing pricing information, and logging customer communications in Salesforce.
  • Respond to membership questions and assist customers with account purchases, upgrades, renewals, and inquiries.
  • Communicate product features and benefits to customers by email and phone.
  • Receive and assist with purchase orders, credit-card payments, and checks.
  • Provide customer service to current and prospective customers.
  • Support classroom and school site-license accounts.

Desired Qualifications

  • K–12 classroom experience is a plus.

About the Company

IXL Learning

Personalized K-12 practice with analytics

IXL Learning operates as an interactive EdTech platform that provides personalized practice in math and English for students from kindergarten through high school. The program offers more than 1,000 skills aligned to the Indian national curriculum, and serves individual students, parents, and educational institutions under a subscription model. It uses adaptive learning to tailor practice and real-time analytics to track student progress, identify weak areas, and adjust activities accordingly. Gamification features like virtual treasure hunts and awards keep students motivated. The company’s goal is to help students improve performance and engagement by delivering data-driven, personalized practice within the Indian education context.

Company size
5,001-10,000
Company stage
Not listed
Total funding
$510M
Headquarters
San Mateo, CA
Founded
1998

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