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GitLab

Unified DevOps platform for CI/CD

Senior Customer Success Architect - Ceur

Customer SuccessConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • Understand Git and typical branching strategies.
  • Know the software development lifecycle and development pipeline.
  • Understand continuous integration, continuous deployment, and DevSecOps.
  • Have prior experience in Customer Success or an equivalent history of increasing satisfaction, adoption, and retention.
  • Have experience partnering with customers to define and achieve business outcomes.
  • Be familiar with working with customers of sizes relevant to the assigned segment.
  • Have verbal, written, organizational, and presentation skills.
  • Be detail-oriented and analytical, and be able to work both as a team member and independently.
  • Have project management experience and skills.
  • Have strong technical, analytical, and problem-solving skills.
  • Align with GitLab’s values and be willing to work in accordance with those values.
  • Be able to travel if needed and comply with the company’s travel policy.
  • Have demonstrated progressive experience in a related function, with direct customer advocacy and engagement experience in post-sales or professional services functions.
  • Be fluent in German.

Responsibilities

  • Partner with customers to turn what was established in the pre-sales command plan and their desired business outcomes into actionable objectives.
  • Know the GitLab platform, common best practices, and use cases to guide customers.
  • Understand the customer journey and guide customers on future adoption.
  • Act as the GitLab liaison for customer questions, issues, or escalations, working with GitLab Support, Product Management, or other teams as needed.
  • Own a book of assigned customers, focusing on increasing adoption, ensuring retention and growth, and overall customer satisfaction.
  • Remain knowledgeable and up to date on GitLab releases.
  • Provide immediate onboarding activities.
  • Work with assigned customers to build Customer Success Plans, establish critical goals or key performance indicators, and help customers achieve their goals.
  • Program-manage account escalations.
  • Provide insights on the availability and applicability of new GitLab features.
  • Support GitLab Services in identifying and recommending training opportunities.

About the Company

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GitLab

Unified DevOps platform for CI/CD

GitLab provides a unified DevOps platform that brings together the tools needed for software development, including code hosting, collaboration, CI/CD, issue tracking, and security, all in one application. It works by offering a single subscription-based platform where teams can plan, write, test, review, and deploy code through automated pipelines, reducing the need to manage separate tools. This differs from many competitors that require using a collection of separate products; GitLab consolidates these capabilities into one integrated solution, helping teams work more efficiently. The company's goal is to help organizations speed up software delivery and improve collaboration by simplifying the DevOps process and continuously updating the platform with new features and improvements.

Company size
1,001-5,000
Company stage
IPO
Headquarters
San Francisco, CA
Founded
2014

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