Intensive Case Management Caseworker

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

This position is open to candidates with existing work authorization in the location where the position is advertised.

Job Overview:

The Intensive Case Management Caseworker will address barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations. The ICM caseworker will be expected to provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). They work closely with clients, colleagues, and external parties to develop service plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.  

Major Responsibilities: Responsibilities include, but are not limited to:  

• Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.  
• Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.  
• Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed.  
• Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments.  
• Conduct community outreach and maintain a strong network of service providers that meet client needs. The ICM caseworker may also be expected to maintain a strong relationship with local and state level refugee coordinators and health coordinators to ensure client needs are met.  
• Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level.  
• Respond to client crises, with guidance from supervisor as needed.  
• Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files.  
• Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).  
• Attend relevant trainings and meetings at the local and national level.  
• May train and lead the activities of volunteers and interns. 
• Other duties as assigned. 

Key Working Relationships: 

Position Reports to: Safety and Wellness Supervisor

Indirect Reporting: Interns/Volunteers
Other Internal and/or external contacts: The Intensive Case Management Caseworker (Safety and Wellness Caseworker) will be responsible for developing relationships within the network of external relations with grant partners, social service agencies, and government entities.

Internal: IRC RSS, Employment team, Youth program and other IRC programs

External: social service agencies, community education presentations, and community outreach

Job Requirements: 

Education: 

• Undergraduate degree Social Work or similar field strongly preferred; comparable related work experience may be substituted.

Work Experience: 

• 2+ years of case management experience in a social services environment.

Demonstrated Skills and Competencies:

• Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook). 
• Strong organizational skills and detail-oriented
• Public Speaking and/or presentation experience preferred
• Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
• Ability and willingness to drive 15 passenger van.
• Strong attention to detail with the ability to prioritize and manage time effectively. 
• Problem solver capable of working well independently and as a part of a team.

Language Skills: 

• Proficiency in written and spoken English, bilingual ability preferred in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal.

Certificates or Licenses:

• Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment: 

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.
• Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).

Compensation: (Pay Rate: $23.50). Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. 

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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Benefits: IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.