Customer Service Representative

Customer Service Responsibilities Include:

• Maintain the highest level of customer expectations in the industry.
  • Promote all product lines, features and benefits of our business unit.
• Process customer orders (order entry)
• Promote the use of online ordering
• Expedite customer stock orders, unit down and special orders
• Follow-up on back orders and stock transfers
• Determine customer needs for merchandise and provide information on current promotions
• Promote all product lines and solicit sales

Operational Support May Include:

• Assist in inventory control activities, such as cycling counts, annual inventory and maintaining bin location accuracy
• Provide problem resolution that arises with customers, manufacturers and associates
• Ensure efficiency and accuracy of the distribution team in areas such as receiving, picking, packing, stocking, shipping, etc.
• Monitor and reconcile part returns from customers, manufacturers including special returns, annual returns, cores and warranties
• Promote a safe and organized work environment as it relates to equipment and inventory
• Perform other assigned tasks/responsibilities as needed

Successful Customer Service Representative Will Have:

• High School Diploma or equivalent
• Minimum one year of related experience in wholesale distributor, heavy-duty and commercial after-market parts suppliers, is preferred, but not a requirement
• Excellent communication (oral & written)
• Customer service oriented

Physical Requirements:

These physical demands are representative of those an associate must meet to be able to successfully perform the primary duties of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the primary duties: 

• Will frequently use a computer completing daily activities

• May be required to lift, pick, pull, and stock heavy duty truck parts that might be more than 50+ lbs. with lift assist device
• May be required to stand for periods of time on a variety of surfaces.
• May be required to: walking, bend, twist, step, stoop, reach, lift, push and climb.

Work Environment: 

The work environment described is representative of those an associate encountered while performing the primary duties of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the primary duties.

• The associate will be regularly exposed typical inside and outside environmental conditions, including, but not limited to dirt, dust, vibration, minimal chemical hazards, noise and temperature variances
• Exposure to hazards or physical risks, associated with a warehouse, office, and retail operations, which require basic safety precautions

Benefits:

• Competitive pay
• Monday – Friday Schedule (DAYLIGHT/NO WEEKENDS)
• Medical, Dental and Vision
• 401K – with company match
• Paid Time Off – NO WAITING PERIOD!!
• undefined
• Company culture grounded in customer service and values its people

The annualized pay ranges vary based on work location. The hourly range for this position is $17.00 – $35.00 per hour depending on experience, skills, and qualifications.

E-Verify: FleetPride participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

Equal Employment Opportunity statement: FleetPride is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law. We participate in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.