Ambulatory Clinic Nurse Care Coordinator - ENT-Head and neck surgery

Ambulatory Clinic Nurse Care Coordinator (RN)-ENT-Head and neck surgeryDays - Full TimeMedical Pavilion

Position Summary / Career Interest:

Join our ENT/Head and Neck Surgery team as a Neurotology/Pediatric Registered Nurse and make a meaningful impact on the lives of both adult and pediatric patients. Working alongside a highly regarded neurotologist and pediatric ENT provider, you will coordinate specialty procedures such as cochlear implants and implantable hearing devices, support pediatric patients undergoing common ENT surgeries including ear tube placement and tonsillectomy, and provide comprehensive nursing care through triage, patient education, medication management, and care coordination. This role is ideal for a compassionate, detail-oriented nurse who thrives in a fast-paced environment and excels at building strong relationships with patients, families, and providers while delivering exceptional specialty care.


The Ambulatory Clinic RN Care Coordinator is a licensed registered professional nurse who is a clinical expert who provides ethical, evidence-based, safe and compassionate nursing care.   The Ambulatory Clinic RN Care Coordinator focuses on patient safety and the quality of nursing care by identifying and clarifying patient needs, performing clinic related patient care, conducting health education, promoting patient advocacy, coordinating healthcare services, and evaluating patient outcomes. The RN Care Coordinator will provide support to their assigned physicians by communicating with the patient/family/caregiver and relaying the information to the physician. They will provide support and nursing care services during the physician's clinic sessions and ensuring the patient/family/caregiver understands the plan of care. They will verify all orders placed during the clinic session have been completed and the physician has been notified of the results.Responsibilities and Essential Job Functions

• Responsible for management of patient flow, triage, and direct patient care.
• Liaison of communication between front desk staff, nursing staff, physicians, and clinic manager
• Manage the care of the patient population by developing expected patient outcomes, defining appropriate resource utilization, and working with the provider to set patient goals.
• Provide nursing support/coordination to the practice to optimize patient outcomes and to improve patient’s quality of life through clinical and educational programs and/or support services.
• Support patient self-management of disease.
• Coordinate continuity of patient care with patients and families following hospital admission, discharge, and ER visits.
• Manage high risk patient care, including management of patients with multiple co-morbidities or high risk for readmission to a hospital setting, including a registry.
• Develop relationships with patients and competently uses assessment skills to identify physical, psychosocial, financial, and environmental health care needs of the patient.
• Educate the patient and appropriate ancillary personnel about the health care needs, safety issues and benefits which include patient education.
• Utilize available electronic tools, such as EMR, to efficiently document assessments, clinical finds, plans of treatment and progress toward goals.
• Observes, records and reports patient's condition and reaction to drugs and treatments to physicians. Educates patient/family about diagnostic procedures, medications, nutrition and maintenance of health and wellness.
• Maintains/reviews patient records, charts and other pertinent information. Records tests and examination results and then follows up with patient.  Posts tests and examination results.
• Responds to/refers incoming patient treatment-related phone calls.  Instructs patient and family regarding medications and treatment instructions.
• Maintains patient confidentiality.
• In providing patient care, document using EMR to maintain and/or develop patient records in compliance with practice standards
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate
• Bachelor Degree Nursing
• 2 or more years of RN experience.

Preferred Education and Experience

• Previous medical office experience.

Required Licensure and Certification

• Licensed Registered Nurse (LRN) - Multi-State - State Board of Nursing Must have current active multistate state Registered Nurse (RN) license in good standing in state in which you live. Staff hired prior to 2/1/2024 are required to obtain a multistate state RN license from the state in which they live at the time of their next RN license renewal by 4/30/2026.
• Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA) within 14 days

Knowledge Requirements

• Basic typing and word processing ability.
• Excellent analytical, critical thinking and problem-solving skills.

Time Type:

Full time

Job Requisition ID:

R-56916

Important information for you to know as you apply:

• The health system is an equal employment opportunity employer.  Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status.  See also Diversity, Equity & Inclusion.

• The health system provides reasonable accommodations to qualified individuals with disabilities.  If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [email protected].

• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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