Building Facilities Assistant
C. Hoare &
Building Facilities Assistant
C. Hoare &
Private bank delivering personalized, responsible banking
C. Hoare & Co. · London, United Kingdom · Full-time · Posted 2026-11-02
Workplace: on_site
Department: Facilities Management
HIRING MANAGER: Emma Bright
JOB OVERVIEW:
As a member of the Facilities Team, you will play a pivotal role in creating a welcoming and secure atmosphere for all
visitors and colleagues at our Lowndes Street branch. Your responsibilities will centre around the daily operations,
ensuring the branch is maintained to the highest standards and continuously seeking opportunities for improvement.
RESPONSIBILITIES:
• Responsible for the provision of a safe, compliant and effective working environment ensuring the day-to-day
smooth operation of all Lowndes Street facilities.
• Ensure that all necessary equipment and supplies are readily available, and that the office remains clean, inviting, and
prepared for the day's requirements.
• You will serve as the visible face of the branch, taking ownership of its presentation and operational excellence.
• Provide general assistance to the staff at the Bank and support the Facilities Management Team as required.
• Coordinate outsourced contractors as directed by and in liaison with the wider Facilities Management team.
• Supporting both the Facilities Manager and Security Manager, you will contribute to the delivery of a consistently
safe and secure environment for everyone using the branch.
• Undertake the role of the Doorman during designated periods throughout the day, providing a welcoming and
secure presence.
• Provide security, safety and emergency presence and control.
• Ensure general building and health and safety compliance across all facilities.
• Maintaining good Health & Safety records, utilising the banks H & S systems ensuring all tasks are carried out within
their scheduled timeframe and evidenced as appropriate.
• Ensure that all facilities are provided and maintained with agreed SLA’s, KPI’s, bank policy, external quality
accreditations and evidence accordingly.
• Pro-actively signal and report issues with service and/or building defects to ensure the bank facilities continue to
meet high standards.
• Support the Head of Facilities with managing tenants and being an onsite presence for any queries.
• Ensure that the Banks culture and heritage is always reflected in the infrastructure and experience of those who visit
the Bank.
• Work closely with the Bank’s Cashiers team to ensure the customer experience is always to the standard required.
EXPERIENCE AND QUALIFICATIONS:
• Highly proficient in spoken and written English and be a strong communicator.
• Highly organised and able to prioritise effectively.
• Comfortable working independently, collaboratively and/or as part of a team.
• A passion to learn and develop. Ensuring you remain up to date with the relevant industry and skills.
• Strong knowledge of MS Office (Excel, PowerPoint, Teams).
• Experience in a high-end, customer-focused, corporate environment
• Experience in a facilities, security or maintenance environment.
• Basic understanding of health and safety.
• Display the highest standard of personal presentation.
• First Aid and/or Fire Warden Training.
EXPECTATIONS
In addition to your role responsibilities, you must align with the following principles: Colleagues Expectations
TOP 5 SKILLS REQUIRED:
Please note that this only represents the top 5 skills required in this position. The proficiency levels are Awareness,
Practitioner and Mastery.
Supporting Your Recruitment Experience
If you have a disability, health condition or are neuro-diverse and may benefit from some adjustments and support during the recruitment experience, then just ask – we don’t want our hiring process to be a barrier for you.
Finally, please note that no candidate will meet every single desired requirement. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to hear more about you!
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Private bank delivering personalized, responsible banking
1) What it does: C. Hoare & Co. is a private bank that combines centuries of banking heritage with modern digital tools to provide a deeply personalized banking experience. 2) How it works: It offers banking services to customers with a focus on personal relationships and responsible, thoughtful service, using digital capabilities to support everyday banking while guided by a long tradition of philanthropy and stakeholder care. 3) How it differs: It distinguishes itself through its 350+ year family-backed heritage, a strong emphasis on philanthropy and good citizenship, and a commitment to treating customers and staff as it would want to be treated, delivering a highly personalized, trust-focused banking relationship. 4) Goal: To be “good bankers and good citizens” by offering careful, client-centered financial services that balance profitability with social responsibility.
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