Retail (1)

Responsibilities

Job Summary: Business Unit/Department Mission: Responsible for driving the business plans and strategies developed by the General Manager into day-to-day implementation and action plans as well as managing an optimal customer experience. Provides a service to Customers and Partners by providing operational support, facility maintenance as well as leadership in absence of the GM and Directors.

Key Responsibilities & Essential Functions:

General Store Operations
- Majority of the time spent using independent judgment in making employment-related and business decisions, or effectively recommend such decisions including but not limited to product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding or otherwise engage in resolving Partner-related matters
Manages mid - level managers, Operations Manager, and lower level managers, Hourly Operations Manager (if applicable) including coaching and training new Partners and is ultimately accountable for the management/supervision of Partners in the Maintenance Department.
Applies expert subject matter knowledge to complex business issues in multiple functional areas across the store. Regarded as a subject matter expert both internally and externally.
Responsible for developing guidelines and procedures to set future precedent and direction in alignment with GM's expectations. Assists in strategy development for Maintenance Department and sets policy and direction. Leads cross-function teams/projects.
Responsible for store walks, taking corrective action, elevating issues, and helps ensure general operational standards are met on a consistent basis.
Accountable for effectively communicating closing and opening shift issues
Monitor, identify and take action on facility maintenance issues throughout the interior and exterior of the store to ensure prompt replacement and/or repair.
Customer Service and Partner Interaction
- Has a presence in the store and proactively builds relationship with Customers and assists Store Leadership in maintaining positive Partner morale and retention
Manages store conditions (inside and outside) to create a safe, clean and unobstructed shopping experience for the Customer and work environment for Partners.
Responds to Customer emergency issues, requests, and concerns and resolves Partner issues, requests, and concerns, including accidents, scheduling conflicts, etc.
Maintenance and Food Safety & Sanitation
- Accountable for the supervision and management of other Operations Managers and Maintenance team and ensuring area Maintenance Department budget, schedule, and performance objectives are met.
Monitors conditions and is responsible for reporting, documenting and tracking all store maintenance issues, facility and/or equipment.
First responder to equipment issues- proactively troubleshoots and investigates the nature of the issue. Ensuring simple solutions have been exhausted and root cause analysis has been explored.
Meet with Facility Maintenance Partners to discuss their work assignments and evaluate projects for priority.
Knowledge of systems and processes to ensure cooler temps are maintained as appropriate levels (MicroTherm)
- Ensures all equipment is maintained in safe working condition.
Addresses customer incidents relating to product safety or quality.
Loss Prevention
- Trains all Operations Managers on proper procedures regarding loss prevention.
Initiates calls when necessary and acts at the point of contract for all loss prevention and enforcement issues.
Prioritizes potential issues and determines the appropriate course of action or inaction. Parameters set by the GM and executed by the Operations Manager.
Identifies shrink opportunities and takes immediate action to correct them and/or reports issues to GM for appropriate action.
Maintains store security and handles issues as they occur. Works with store security and local law enforcement to minimize store theft and the potential disruption caused when issues arise.
Ensures all tills are in bookkeeping at close of business
Other
- Other duties to include - preparing Capital Request for GM review; monitoring store/company licenses and registrations are updated; covering Receiving back door security; analysis and evaluation of expense management; assisting other Managers with shrink opportunities, and other duties as necessary to ensure a clean, safe customer experience.

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Work Experience:

- proven management and leadership experience and/ -
education from a college -
technical school -
preferably a combination of education and experience -
- of experience in a position responsible for handling sensitive people issues -
emergency response situations -
theft issues and other serious scenarios -
Proven ability to set objectives for and to lead a team to accomplish business goals -

Knowledge/Skills/Abilities:

Ability to independently prioritize issues quickly and manage time and resources appropriately. -
Ability to clearly communicate and hold self and others accountable -
Strong verbal and written communication skills across a multi-department environment -
Ability to work without supervision and make independent decisions that reflect a strong understanding of the business, reflect the CM Partner/Customer focused culture and protect business interest. -
Ability to manage time effectively. -
Knowledge and ability to interpret documents related to Store Operations, Food Safety & Sanitation and/or Equipment Maintenance. -
Ability to work flexible schedules, including nights, weekends, and holidays -

Education:

Successful completion of Central Market University (CMU) training -
Required -

Licenses/Certifications:

Physical Demands & Working Conditions:

Exposed to moving mechanical parts; small, confined spaces; cleaning chemicals and airborne particles
The noise level is moderate
Lift moderately heavy loads up to 50 lbs. individually with potential for heavier loads when team-lifting.
Ability to bend, reach, kneel, twist, and squat
Ability to stand and walk for long periods of time
Ability to push/pull heavy loads of 75 lbs.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 03/01/2013

Operations Team Manager

Broadway

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