HR Generalist

Overview

The HR Generalist assists in leading and guiding the Human Resources functions for a customer contact center location to provide a broad range of services to employees, mostly non-exempt technical support and customer service positions. The HR Generalist reports to the Human Resources Manager both positions support the full employment lifecycle by engaging with managers and employees to provide best practices in all areas of human resources, excluding recruiting but including but not limited to, employee relations, FMLA/ADA administration, benefits administration, salary administrations, legal compliance, safety, performance management and management development, engagement and retention initiatives, training managers in core HR programs and support general business and management practices. The HR Generalist is a business partner focused on ethics and compliance with sound judgment, confidentiality, and discretion in varying situations.

Responsibilities

Primary Job Functions include, but are not limited to:

• Primarily supports a specific client group providing guidance and support to management and employees on HR issues, but supports the overall site in ensuring positive employee relations and general administration of HR policies and procedures.
• Partners with Recruiting, Training, and Operations teams supporting onboarding new employees and administering policies and procedures to aid in the overall success of employees; facilitates New Employee Orientation sessions.
• Administers overall HR programs related to the employee lifecycle including new employee orientation, leave management, workplace safety, benefits, compensation, performance management, HRIS, and employee records and ensures legal compliance.
• Supports HR related training and development for management.
• Collaborates with managers and supports initiatives related to employee satisfaction, engagement and retention.

Qualifications

Typical Qualifications:

• College degree in HR, Psychology, Business, or related field strongly preferred.
• Two years of experience in Human Resources focused on employee relations and administration of multiple HR disciplines; Specialized education/training in Human Resources, including HR certifications, helpful.
• Business experience in telecommunications, call center, or customer service industry or in retail or hospitality environment supporting a large number of employees preferred.
• Demonstrated strong knowledge and experience of Human Resources, including, but not limited to, federal and state regulatory information, EEOC, UC, FMLA, OHSA, FLSA, Workers Compensation, general compensation and benefits, performance management, HR policy administration, employee recordkeeping/HRIS and employee related programs, employee engagement initiatives, employee relations and teambuilding; ability to ensure legal compliance.
• Problem solver, detail oriented with strong organization skills, effective time manager; Adaptable and flexible to manage change, maintain confidentiality; Flexibility to work with multiple work shifts.
• Self-starter and self-motivated with ability to work independently, but to partner effectively with and contribute to a country-wide US HR team.
• Good grammar, good writing, and verbal skills with ability to present and deliver training.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and HRIS data management.
• Ability to flourish in a dynamic, fast paced environment.

IBEX is an Equal Opportunity Employer.