Case Navigator / Pathology Reporting and Support Specialist - Department of Pathology and Laboratory Medicine

Job Description Summary

Under limited supervision, this position serves both internal and external referring physicians by acting as a Slide Navigator for the Department of Pathology and Laboratory Medicine. Performs slide/block navigation to all referring physicians and service lines to include delivery, tracking, and billing. Collaboration between MUSC/MUHA/MUSC Physicians required for rapid return of results and reports. This individual will be in contact with faculty and staff daily.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Classified

Cost Center

CC001001 COM PATH Anatomic Pathology CC

Pay Rate Type

Hourly

Pay Grade

University-GEN07

Pay Range

40,086.00 - 54,162.00 - 68,136.000

Scheduled Weekly Hours

40

Work Shift

Job Description

10% Data Collection and Entry
Recommends and follows through with process improvements. Maintains appropriate data on each encounter. Works collaboratively with associates to ensure quality data and monitor outcomes. Utilizes follow up in order to ensure slides and blocks are processed in a timely manner.
Identifies system wide barriers to slide navigation and utilizes community resources to develop plans that address these issues on a programmatic level.

10% Tracking, Billing, and Collection
Responsible for all tracking of slide navigation as well as appropriate billing and collection within the Pathology Department. Billing/Collections will be maintained using UMS as data is received from IDX/CERNER. Initial tracking will be maintained through Access or Excel.
Coordination of billing to ensure correct CPT coding and pricing is utilized. Verifies through MUSC Physician Revenue Cycle Unit. Ensures compliance with financial and billing operating procedures.

20%

Accession specimens that are received from the couriers. Checks in the outside reviews and consult cases as well as manages the additional blocks requests necessary for stain and/or molecular testing. Ensures that a signed faxed doctor’s order is in place for molecular testing.

30%

Develop and coordinate a closed loop tracking system for the navigation of slides/blocks to cover the entire process from beginning to end including scheduling of drop off and pick up times of all slides. Audit all aspects of the navigation for compliance required from both the clinical and accounting requirements. Coordinates requests from clinicians for tracking cases/specimens and ensuring proper triaging of delayed cases. Organized and streamline request from clinicians in regards to additional ancillary companion diagnostics and molecular testing. Prepares and delivers monthly progress reports detailing programmatic activities to Department Chair and Administrator.

30% Slide Navigation
Serves as a primary point of contact for the navigation of slides and blocks between appropriate locations inside and outside of MUSC while maintaining detailed tracking records. Responsible for ensuring slides are accessioned for delivery to appropriate designations within a timely manner. Accurate and timely delivery is imperative to patient care. Ensures compliance with clinical operating procedures. Reviews all documentation received with slides to identify and arrange for delivery to correct pathologists after being accessioned. Once results/reports are generated by pathologist ensures that results/slides/blocks are navigated back to the appropriate personnel
Provide support as needed by telephone/email from the pathologist and nurse navigators and all other associated staff to identify services or documentation received/needed.
Identify needs for resources and financial services required for providing clinical care and reducing barriers as related to billing for services.

Additional Job Description

Minimum Requirements: A high school diploma and four years relevant experience in business management, public administration or administrative services; or a bachelor's degree and two years experience in business management, public administration or administrative services. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 15 lbs., unassisted. (Infrequent) Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted. (Infrequent) Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted. (Infrequent) Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Frequent) Ability to match or discriminate between colors. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. Ability to perform gross motor functions with frequent fine motor movements. (Frequent) Ability to work in dusty areas. (Infrequent)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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