V

Vinfen

Health and human services for disabilities

Residential Program Director 1

Full-TimeDeadline 9/25/27
$60.4k/yr
Mid
Bachelor's
Taunton, MA, USA
In Person
Social & Community ServicesResidential & Direct Support

About the job

Requirements
  • A Bachelor's degree in Social Work, Psychology, or a related field is preferred, but experience may substitute for education; a high school diploma or GED is required.
  • Three to five years of progressively responsible human services experience, including two years in a supervisory capacity, are required. Experience working with individuals with brain injury is preferred.
  • Strong time management, organizational, and writing skills are required.
  • Applicants must be at least 21 years old and hold a current, valid U.S. driver's license; the qualifications section specifies at least six months of licensure, while the driving requirements specify at least one year.
  • Applicants must pass CORI, reference, national fingerprinting, and driving record checks.
  • Knowledge of human services relevant to the assignment and operations management procedures and practices is required.
  • Sensitivity to cultural, religious, racial, disability, and gender issues is required.
  • Knowledge and use of advocacy techniques and different communication and learning styles are required.
  • Knowledge of organizational, strategic, participatory, and collaborative skills is required.
  • Knowledge of human, legal, civil rights, community, and other resources is required.
  • Knowledge of available equipment, therapies, and service providers is required.
  • Knowledge of empowerment, self-advocacy, formal and informal assessment, and participatory planning techniques is required.
  • Knowledge of crisis intervention techniques and decision-making processes, and the ability to communicate decisions, are required.
  • The ability to provide leadership and team management to staff, balance competing priorities, and make independent judgments and decisions is required.
  • The ability to work professionally and confidentially is required.
  • Knowledge of personal computer applications and equipment, financial management practices in human service organizations, and documentation requirements is required.
  • CPR and First Aid certification must be obtained within two weeks of employment; MAP certification within 150 days; and Safety Care certification within 90 days. NET is also listed as required.
  • Driving is required using either a Vinfen van or a personal vehicle. If using a personal vehicle, applicants must maintain adequate insurance and a safe driving record; a valid driver's license must be presented at employment, and incumbents must pass a driver's screening background check.
  • Applicants must be able to stand, walk, bend, kneel, stoop, crouch, crawl, climb, lift at least 25 pounds using proper technique or a two-person lift, operate office equipment, assist clients with activities of daily living, communicate with clients and colleagues, and perform routine living activities such as cleaning, meal preparation, vacuuming, shoveling, and grocery shopping for day-program or group-residence roles.
  • Applicants must be able to remain stationary for 50% of the time as needed and have the required vision abilities for the job.
Responsibilities
  • Oversee the operational, financial, and administrative operations of a group home, independent living environment, or residential program serving adults with brain injuries.
  • Provide leadership and consultation to staff on implementing Individual Service Plans and Program Specific Treatment Plans.
  • Direct and manage program staff activities, hire appropriate staff, and use staff effectively to achieve operational and financial goals.
  • Manage staff performance by providing direction, training, and coaching; implementing recognition and rewards programs; conducting performance planning and review sessions; guiding career development; and carrying out counseling and corrective action as needed.
  • Ensure timely and professional intake of prospective persons served, arrange and conduct intake procedures, and assess initial program appropriateness.
  • Supervise and direct staff on treatment and support plans and interventions, including rehabilitative strategies and techniques; assist managers with comprehensive assessments; and participate in treatment and support planning meetings.
  • Research housing and subsidy opportunities for referred individuals, assist with applications, and complete required follow-up and documentation.
  • Provide outreach and create environments that foster relationships with the family, friends, and established supports of persons served.
  • Resolve problems for staff and persons served, and foster teamwork and leadership in work groups.
  • Provide staff with new and updated policies and directives.
  • Ensure timely, high-quality completion of clinical records, service/support/action plans, and other documents for persons served.
  • Ensure compliance with internal quality requirements and external licensing, certification, accreditation, regulatory, and program-specific standards and procedures.
  • Assist with development of program budgets and manage adherence to them.
  • Ensure collection of program fees and service-delivery data.
  • Represent Vinfen in professional, trade, regulatory, and funding-source organizations and participate in committees, meetings, and other activities as requested.
  • Serve as a resource for program staff, families, friends, neighbors, public officials, and other providers.
  • Manage adverse events, including medication occurrences, physical restraints, and critical incidents, and ensure corrective plans and actions are implemented and reported.
  • Respond to internal and external data-collection and reporting requests.
  • Ensure program quality and achievement of goals and objectives, and manage quality improvement.
  • Provide on-call backup and on-site support and intervention when necessary.
  • Store, administer, document, and dispose of medication in accordance with MAP requirements, funding-source regulations, and company policy; ensure compliance with Vinfen MAP protocols.
  • Maintain and enhance staff knowledge of human services issues, trends, and techniques.
  • Ensure maintenance and safety of physical sites.
  • Perform other related duties as required.
Desired Qualifications
  • Experience working with individuals with brain injury.
  • The ability to obtain Certified Brain Injury Specialist (CBIS) certification may be requested.

About the company

Vinfen provides health and human services to adolescents and adults with disabilities or life challenges. It operates more than 200 locations in Massachusetts and Connecticut and offers a range of evidence-based programs, including recovery support, supported living, habilitation, education, employment services, clinical care, and peer support. How the product works: Vinfen delivers these services through coordinated programs and teams at community sites and partners, helping people gain skills, live more independently, and participate in daily life. How it differs from competitors: Its large, regional network covers a broad continuum of care—from clinical treatment to housing and employment—across both youths and adults, using evidence-based approaches and integrated supports. What the company aims to achieve: to improve quality of life, independence, and meaningful community participation for people with disabilities or life challenges.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

1977

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Simplify's Take

What believers are saying

  • Vinfen added Melissa Shannon as vice president of policy and strategy on August 11, 2026.
  • Gateway Arts raised more than $120,000 in July 2026, strengthening donor-backed programs.
  • The Lowell Restoration Center gives Vinfen a visible, state-backed crisis-care platform through 2028.

What critics are saying

  • Massachusetts staffing shortages hit direct care roles; Vinfen faced layoffs or unpaid leave in 2026.
  • DMH contract dependence creates budget risk; the Lowell extension added only about $250,000.
  • The Commonwealth’s 2026 Skyline Drive case shows Vinfen’s landlord and placement ecosystem faces legal scrutiny.

What makes Vinfen unique

  • Vinfen operates Massachusetts and Connecticut community behavioral health, disability, and brain-injury services.
  • Restoration Center of Greater Lowell opened March 31, 2026 as 24/7 crisis diversion.
  • Vinfen’s 2025 annual report shows $295.7 million revenue and $89.2 million net assets.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Health Savings Account/Flexible Spending Account
  • Pet Insurance
  • Paid Vacation
  • Paid Holidays
  • Paid Sick Leave
  • Tuition Reimbursement
  • Employee Referral Bonus