Transport Specialist - Carrier Management

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Title: Transport Specialist – Transport Operations (B2B & B2C)
Department: Transport Operations
Company: JD.com International UK Ltd
Location: Coventry, UK
Employment Type: Full-time

Job Overview

We are looking for a proactive and hands-on Transport Specialist to join our UK Transport Operations team in Coventry.

The successful candidate will be responsible for managing daily transport bookings, coordinating third-party carrier collections, monitoring B2C last-mile delivery performance, and arranging B2B pallet and freight shipments, including Amazon FBA deliveries.

The role also involves handling customer transport requests, coordinating carrier capacity, monitoring transport costs, and resolving operational issues to ensure shipments are collected and delivered efficiently and on time.

The ideal candidate will have solid experience in UK transport operations, strong organisational and communication skills, and the ability to independently manage multiple transport activities in a fast-paced logistics environment.

Key Responsibilities

1. Daily Transport Operations & Carrier Coordination

• Manage daily transportation bookings and operational activities for both B2B and B2C shipments.
• Coordinate scheduled collections with third-party carriers, including Royal Mail, DPD, FedEx, DHL, UPS, Evri and other logistics providers.
• Work closely with warehouse teams to ensure shipments are ready for collection and handed over correctly.
• Monitor carrier collection performance and follow up on missed collections, late arrivals and capacity shortages.
• Maintain accurate transport bookings, collection records and shipment information in internal systems and carrier portals.

2. B2C Last-Mile Delivery Monitoring

• Monitor parcel tracking and last-mile delivery performance across third-party carrier networks.
• Identify and investigate delivery delays, failed deliveries, missing tracking updates and other operational exceptions.
• Liaise with carriers to resolve delivery issues and ensure timely updates are provided to internal stakeholders.
• Monitor carrier performance against agreed service levels and delivery KPIs.
• Support regular performance reporting and identify opportunities for service improvement.

3. B2B Pallet, Freight & Amazon FBA Operations

• Handle B2B palletised freight and commercial transport requests, including carrier bookings, collection arrangements and delivery coordination.
• Arrange pallet network deliveries, dedicated transport and other freight solutions based on customer requirements.
• Coordinate Amazon FBA shipments, including delivery appointment bookings, shipment reference management, pallet labelling requirements and delivery documentation.
• Ensure Amazon FBA shipments comply with applicable fulfilment centre delivery and booking requirements.
• Monitor B2B and FBA shipments from collection through to final delivery, ensuring proof of delivery (POD) is obtained where required.
• Investigate and resolve rejected deliveries, missed appointments, failed collections and other B2B/FBA delivery exceptions.

4. Customer Transport Requests & Order Processing

• Act as a key operational point of contact for internal and external customers regarding transportation requirements.
• Receive and process transport requests, including shipment bookings, collection arrangements, delivery scheduling and tracking enquiries.
• Create transport orders through carrier booking portals, Transport Management Systems (TMS) and internal platforms.
• Verify shipment information, including addresses, weights, dimensions, pallet quantities and special delivery instructions.
• Communicate with customers and carriers to confirm transport arrangements and provide shipment status updates.
• Ensure transport requests are processed accurately and within agreed timelines.

5. Carrier Capacity & Transport Cost Monitoring

• Monitor daily carrier capacity and coordinate additional transport resources when required.
• Support peak-season transport planning to ensure sufficient collection and delivery capacity.
• Monitor transportation costs and identify opportunities to improve operational efficiency.
• Validate carrier charges, investigate billing discrepancies and support the resolution of incorrect charges and additional fees.
• Assist with transport contingency arrangements during carrier disruptions or unexpected volume increases.

6. Domestic, Cross-Border & Dangerous Goods Transportation

• Coordinate domestic and international transport bookings, including UK and cross-border shipments.
• Liaise with carriers and relevant teams regarding shipping documentation, collection arrangements and delivery requirements.
• Support dangerous goods (DG) transportation arrangements with approved carriers in accordance with applicable regulations and carrier requirements.
• Check required transport documentation and escalate compliance or carrier acceptance issues before dispatch.
• Coordinate special handling requirements for oversized, heavy or non-standard shipments.

7. Operational Exception Management & Stakeholder Communication

• Work closely with warehouse operations, customer service, commercial teams and third-party carriers to ensure smooth daily transport execution.
• Investigate and resolve transport exceptions, including missed collections, delayed deliveries, damaged shipments and delivery discrepancies.
• Escalate critical operational risks and service failures promptly.
• Maintain accurate operational records and provide regular updates on outstanding transport issues.
• Take ownership of transport tasks and follow through until successful delivery or issue resolution.

Requirements

Essential Requirements

• Previous experience in transport operations, logistics coordination, carrier operations or freight transportation.
• Good understanding of UK B2B and B2C transportation operations.
• Experience handling transport bookings, carrier collections and shipment tracking.
• Familiarity with UK parcel carriers, pallet networks or freight transport providers.
• Strong communication, organisational and problem-solving skills.
• Ability to manage multiple transport tasks independently in a fast-paced environment.
• Good working knowledge of Microsoft Excel and Microsoft Office applications.
• Strong attention to detail, a proactive attitude and a high level of ownership.

Desirable Requirements

• Hands-on experience in Amazon FBA transportation operations, including fulfilment centre delivery bookings, pallet requirements and delivery exception handling.
• Experience working with Amazon Carrier Central or other Amazon freight appointment and shipment management systems.
• Experience using Transport Management Systems (TMS) and carrier booking portals.
• Knowledge of domestic and cross-border transportation, including dangerous goods shipments.
• Experience monitoring carrier performance, transport costs and operational KPIs.
• Previous experience in e-commerce fulfilment, third-party logistics (3PL) or warehouse distribution environments.
• Ability to communicate in both English and Mandarin would be an advantage.

Key Performance Indicators (KPIs)

• Collection Performance: On-time carrier collections and reduction of missed collections.
• Delivery Performance: On-time delivery rates and effective exception management.
• Transport Booking Accuracy: Accurate and timely creation of transport bookings.
• B2B & FBA Delivery Performance: Successful delivery completion, appointment compliance and reduction of rejected deliveries.
• Cost Control: Accurate carrier charge validation and identification of unnecessary transport costs.
• Exception Resolution: Timely follow-up and closure of outstanding transport issues.
• Customer Responsiveness: Timely and effective handling of transport requests and enquiries.

What We Are Looking For

We are looking for a reliable, detail-oriented and proactive individual who takes ownership of daily transport operations and follows through on tasks until they are completed.

The successful candidate should be comfortable communicating with carriers, warehouse teams and customers, managing transport bookings independently, and responding quickly to operational challenges.

Experience in Amazon FBA deliveries, UK pallet networks and third-party carrier operations would be particularly valuable for this position.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

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