Salary Range: 100000 to 125000 (Currency: USD) (Pay period: per-year-salary)

About Waterworks

When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.

What We Provide

What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

Our Leadership Proposition

Leaders champion the Waterworks values of a fearless sales strategy, customer-centric approach, integrity, and a passion for our products and the overall brand.

The Role

Step into Waterworks’ newly reimagined Georgetown showroom, an elevated, immersive space designed to showcase our distinctive product assortment and bring our design perspective to life. Serving the most discerning trade clients, Waterworks is known for collaborating on highly exclusive, design-driven projects that set the standard for craftsmanship and luxury.

As General Manager, you will lead the location, overseeing all aspects of financial performance while partnering closely with Sales Leadership to shape both short- and long-term strategy for the territory. In this role, you will inspire, coach, and develop a high-performing sales team to meet and exceed goals, foster continued market growth, and deliver an exceptional, white-glove client experience.

Check out images of our showroom! https://bit.ly/43e6vFx

Responsibilities

Full financial P&L, operations, and account management responsibility for the showroom

Lead, coach and develop Sales team in selling, marketing, and new business development activities

Execute organizational strategies to firmly position Waterworks as the industry leader for luxury bath and kitchen

Develop and maintain relationships within the architect and design community

Enhance relationships with current clients to increase sales

Strategically guide and develop individual associate’s account and CRM activity through regular one on one meetings to ensure marketing activities match potential

Establish and maintain operational processes to uphold Waterworks brand image

Investigate and implement innovative ways to proactively market Waterworks products

Create showroom environment that delivers luxury experience to all our clients

Coach team to stay current on product range and competitors’ offerings, and report findings to cross functional partners

Hold designated showroom associate accountable for project management, offering outstanding service and follow through for our clients

Empower associates to resolve client issues and implement solutions

Other responsibilities designed to grow market share

Requirements

Bachelor’s degree or equivalent

5 years inside/outside sales experience in a showroom, luxury retail or architectural design firm

Minimum of 3 years experience in a sales management role within high end luxury brand environment

Self-motivated team leader with excellent coaching and communication skills

Well connected within the luxury design trade around the showroom

Ability to take charge, drive for results and make sound decisions quickly

Ability to negotiate and close deals

Exceptional time management skills with ability to multi-task

Ability to inspire trust, integrity and professionalism

Innovative and strategic thinking

Plumbing/tile/Construction background/exposure a plus

Proficient in all Microsoft Office applications: working knowledge of CRM systems

Requires up to 20% travel

Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

Waterworks may require physical requirements within its Showroom locations as follows:

Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred.Ability to travel locally or out of state.

Waterworks may require physical requirements within its Distribution Centers as follows:

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. The employee is occasionally required to sit, stoop, kneel, pull/push, climb and balance, and to be elevated up to 20 feet in the air on harnessed equipment. The employee must frequently lift and/or move up to 60 pounds, and occasionally lift and/or move up to 110 pounds with assistance from one other Associate and use of proper technique. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

About the company

Waterworks designs and sells high-end bath and kitchen fixtures, including faucets, lighting, and fittings, targeting luxury homeowners, interior designers, and architects. Its products fuse American design sensibility with European craftsmanship and are offered in exclusive collections like R.W. Atlas. The way their products work is by combining durable materials with refined form to create functional pieces that also serve as focal elements in a space, supported by design and shopping assistance for tailored solutions. Waterworks differentiates itself through authentic design, careful craftsmanship, and the option for personalized design support and professional partnerships, setting its products apart from typical fixtures. The company's goal is to lead the luxury fixtures market by delivering beautiful, functional pieces and design-forward solutions that elevate space aesthetics for discerning clients.

Company Size

501-1,000

Company Stage

Acquired

Total Funding

$117M

Headquarters

Danbury, Connecticut

Founded

1978

Get referred to Waterworks

See people who can refer or advise you

Simplify's Take

What believers are saying

RH raised fiscal 2026 outlook in June 2026, supporting Waterworks capital and marketing.
Waterworks revenue rose to $198 million in fiscal 2025, with gross margin reaching 52.9%.
RH operated 14 Waterworks showrooms by May 2, 2026, keeping the premium sales footprint visible.

What critics are saying

RH's Q4 2026 miss and softer revenue pressure Waterworks budgets, staffing, and showroom investment.
Waterworks contributed only $198 million in fiscal 2025, so RH can underinvest it.
Luxury demand ties Waterworks to wealthy consumers; a 2026 downturn cuts showroom traffic fast.

What makes Waterworks unique

Waterworks remains RH's only dedicated luxury bath-and-kitchen brand, selling across 14 showrooms in 2026.
Its 2025 Finot collaboration with Gachot extends a design-led, architect-friendly product ecosystem.
Centuria's 2025 solid-Italian-stone tubs signal craftsmanship density rivals cannot copy quickly.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Holidays

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

18%

1 year growth

17%

2 year growth

17%

Rye News

Jul 3rd, 2025

Waterworks is Pub of the Year

Waterworks is Pub of the Year.

KBB Focus

Jun 13th, 2025

Waterworks unveils 'extraordinary' stone basin and bath collection

Waterworks has also launched Centuria - a take on the brand's bestselling Empire bathtub, sculpted from a selection of 7 solid Italian stones.

FirmenPresse

Dec 4th, 2024

Sodalivery acquires Waterworks, leads CO2 exchange

Sodalivery GmbH, based in Vienna and Germany, has acquired the Waterworks brand, becoming the leading alternative provider in the online CO2 cylinder exchange market in Germany and Austria. Waterworks, founded in 2018 in Nuremberg, was known for its innovative online exchange system. Sodalivery offers a unique service of leasing four CO2 cylinders for up to six months, with refills for €29.99, including free shipping. The company plans rapid integration and expansion across Europe, aiming to reach over 100,000 households by 2027.

Business Wire

Feb 13th, 2024

Rh Unveils The Most Comprehensive Collection Of New Outdoor Products In The Brand’S History

CORTE MADERA, Calif.--(BUSINESS WIRE)--RH (NYSE: RH) announced today the release of the 2024 RH Outdoor Sourcebook. Featuring over 40 exclusive designs in premium teak, aluminum, all-weather wicker and upholstery from some of today’s most acclaimed designers, the 2024 RH Outdoor Sourcebook is the most comprehensive collection of high-quality outdoor furniture in the world and reflects the brand’s commitment to unparalleled design, uncompromising quality and unrivaled value. The collections will also be unveiled on RH.com, and in the brand’s immersive Design Galleries across North America and Europe. “Our 2024 Outdoor Collection blurs the lines between indoor and outdoor living, presenting a level of design, quality, taste and style unrivaled in today’s market,” said RH Chairman and CEO Gary Friedman. “We are proud to introduce our latest Sourcebook, and the innovative global designers and artisan manufacturers we have partnered with. Together, we are pushing boundaries and imagining a new and inspiring way to live outdoors.”