Johnson Controls

Provides smart building technology and services

Integrated Solutions Service Technician 4

HVAC & Building SystemsConfirmed live in the last 24 hours

Full-timeChennai, Tamil Nadu, IndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Electrical, Electronics, Instrumentation, Mechanical Engineering, or a related field is required.
At least 8 years of experience in service operations within Controls, Fire & Security, Building Automation, or ELV systems is required.
Proven experience managing service teams, customer accounts, and maintenance contracts is required.
Strong understanding of Building Management Systems (BMS), HVAC Controls, Fire Alarm & Detection Systems, Fire Suppression Systems, CCTV & Video Management Systems, Access Control Systems, Integrated Security Management Systems, and Service Contract & SLA Management is required.

Responsibilities

Lead service delivery for Building Automation Systems (BMS), HVAC Controls, Fire Detection & Alarm Systems, Access Control, CCTV, and Integrated Security Systems.
Manage preventive maintenance, breakdown support, annual maintenance contracts (AMC), comprehensive maintenance contracts (CMC), and modernization projects.
Drive service revenue through contract renewals, upgrades, retrofits, repairs, and spare parts sales.
Develop relationships with key customers, facility managers, consultants, and end users.
Achieve service KPIs, including SLA adherence, response time, contract renewal rate, customer satisfaction, and revenue targets.
Lead and mentor Service Engineers, Supervisors, and Technicians across assigned regions.
Monitor contract profitability, resource utilization, and service productivity.
Review technical escalations and support complex troubleshooting activities.
Collaborate with Sales and Account Management teams to identify cross-selling and upselling opportunities.
Ensure compliance with EHS standards, quality processes, and customer site requirements.

Integrated Solutions Service Tech is responsible for leading service operations, contract management, customer success, and revenue growth for Controls, Fire Detection, Fire Suppression, Security, and Building Management Systems (BMS). The role focuses on driving operational excellence, SLA compliance, customer retention, and aftermarket service business growth.

Key Responsibilities

Lead service delivery for Building Automation Systems (BMS), HVAC Controls, Fire Detection & Alarm Systems, Access Control, CCTV, and Integrated Security Systems.
Manage preventive maintenance, breakdown support, annual maintenance contracts (AMC), comprehensive maintenance contracts (CMC), and modernization projects.
Drive service revenue through contract renewals, upgrades, retrofits, repairs, and spare parts sales.
Develop strong relationships with key customers, facility managers, consultants, and end users.
Ensure achievement of service KPIs including SLA adherence, response time, contract renewal rate, customer satisfaction, and revenue targets.
Lead and mentor Service Engineers, Supervisors, and Technicians across assigned regions.
Monitor contract profitability, resource utilization, and service productivity.
Review technical escalations and provide support for complex troubleshooting activities.
Collaborate with Sales and Account Management teams to identify cross-selling and upselling opportunities.
Ensure compliance with EHS standards, quality processes, and customer site requirements.

Required Qualifications

Bachelor's Degree in Electrical, Electronics, Instrumentation, Mechanical Engineering, or related field.
8+ years of experience in Service Operations within Controls, Fire & Security, Building Automation, or ELV systems.
Proven experience in managing service teams, customer accounts, and maintenance contracts.
Strong understanding of: Building Management Systems (BMS) HVAC Controls Fire Alarm & Detection Systems Fire Suppression Systems CCTV & Video Management Systems Access Control Systems Integrated Security Management Systems Service Contract & SLA Management

About the Company

Johnson Controls

Provides smart building technology and services

Johnson Controls transforms environments where people live, work, learn, and play by providing smart, healthy, and sustainable buildings. It offers comprehensive digital solutions through its OpenBlue platform, serving healthcare, education, data centers, airports, stadiums, manufacturing, and government sectors with a portfolio of building technology, software, and services focused on efficiency, safety, and sustainability. The company operates in more than 150 countries with about 100,000 experts and aims to reimagine building performance to benefit people, places, and the planet.

Company size: 10,001+
Company stage: IPO
Headquarters: Cork, Ireland
Founded: 1885

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Johnson Controls

Integrated Solutions Service Technician 4

About the Job

Requirements

Responsibilities

Key Responsibilities

Lead service delivery for Building Automation Systems (BMS), HVAC Controls, Fire Detection & Alarm Systems, Access Control, CCTV, and Integrated Security Systems.

Manage preventive maintenance, breakdown support, annual maintenance contracts (AMC), comprehensive maintenance contracts (CMC), and modernization projects.

Drive service revenue through contract renewals, upgrades, retrofits, repairs, and spare parts sales.

Develop strong relationships with key customers, facility managers, consultants, and end users.

Ensure achievement of service KPIs including SLA adherence, response time, contract renewal rate, customer satisfaction, and revenue targets.

Lead and mentor Service Engineers, Supervisors, and Technicians across assigned regions.

Monitor contract profitability, resource utilization, and service productivity.

Review technical escalations and provide support for complex troubleshooting activities.

Collaborate with Sales and Account Management teams to identify cross-selling and upselling opportunities.

Ensure compliance with EHS standards, quality processes, and customer site requirements.

Required Qualifications

Bachelor's Degree in Electrical, Electronics, Instrumentation, Mechanical Engineering, or related field.

8+ years of experience in Service Operations within Controls, Fire & Security, Building Automation, or ELV systems.

Proven experience in managing service teams, customer accounts, and maintenance contracts.

Strong understanding of: Building Management Systems (BMS) HVAC Controls Fire Alarm & Detection Systems Fire Suppression Systems CCTV & Video Management Systems Access Control Systems Integrated Security Management Systems Service Contract & SLA Management

About the Company

Johnson Controls

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