Sales and Retention Manager

Job Description

The Role

As Sales & Retention Manager, you'll take ownership of membership growth, member engagement and commercial performance across the club.

Working closely with the General Manager and wider leadership team, you'll develop strategies that improve member acquisition, retention and overall club profitability.

Lead Sales Performance

• Champion and deliver the FUNDAMENTALS sales process across the club
• Coach and develop colleagues to maximise sales performance and conversion
• Drive membership sales through effective lead management and member engagement
• Monitor performance against KPIs and implement action plans to achieve targets
• Deliver regular sales updates and performance presentations to the leadership team
• Drive revenue across memberships, fitness products and secondary spend

Drive Member Retention

• Create initiatives that improve member engagement and retention
• Analyse retention trends and member behaviour to identify opportunities for growth
• Ensure every member receives an outstanding experience throughout their fitness journey
• Support delivery of member-focused campaigns, events and national initiatives
• Build a culture that prioritises member satisfaction and loyalty

Grow the Business

• Develop and execute creative lead-generation activity both inside and outside the club
• Build relationships with local businesses, community groups and organisations through #WeMoveBusinesses
• Support local marketing initiatives that drive awareness and membership growth
• Identify new opportunities to increase club performance and market presence

Lead and Develop Others

• Deliver coaching, mentoring and constructive feedback to colleagues
• Promote a positive, high-performance culture within the club
• Lead by example through exceptional service standards and professionalism
• Support recruitment, onboarding and development of future talent

Support Club Operations

• Work closely with the General Manager to support day-to-day operations
• Assist with Health & Safety, compliance, facilities and maintenance processes
• Ensure company standards of cleanliness, presentation and service are consistently maintained
• Support the successful delivery of company initiatives and operational priorities

Qualifications

What We're Looking For

Essential

• Experience in sales, membership, retail, hospitality or customer-focused leadership roles
• Proven ability to influence performance and achieve commercial targets
• Strong leadership and coaching skills
• Excellent communication and relationship-building abilities
• Commercial mindset and confidence working with KPIs and performance data
• Passion for delivering exceptional customer experiences
• Positive, resilient and solutions-focused approach
• Flexible to work evenings, weekends and Bank Holidays when required

Desirable

• Experience within a fitness, leisure or membership-based business
• Knowledge of lead generation, sales conversion and retention strategies
• Experience developing business partnerships and community engagement initiatives
• Understanding of membership sales and customer lifecycle management

Additional Information

Everlast Gyms is part of Frasers Group, one of the UK's most ambitious retail and fitness businesses.

We're committed to investing in our people, our clubs and our fitness offering, creating exciting opportunities for ambitious individuals who want to build rewarding careers within a growing brand.

To succeed with us, you'll embody our principles:

Think Without Limits

Challenge convention, identify opportunities and drive continuous improvement.

Own It and Back Yourself

Take responsibility, deliver results and lead with confidence.

Be Relevant

Create meaningful experiences for our members, colleagues and communities.