How you’ll add value:

• End-user Support: Provide technical assistance to end-users, both remotely and on-site, to address and resolve hardware, software, and connectivity issues. 
• Troubleshooting: Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, and mobile devices. Resolve issues related to operating systems, applications, and network connectivity. 
• Hardware and Software Maintenance: Perform routine maintenance and updates on IT systems and equipment. Install, configure, and upgrade hardware and software as necessary. 
• Network Support: Assist with network-related tasks, including setting up and maintaining user accounts, resolving connectivity issues, and ensuring network security. 
• Security and Compliance: Maintain and enforce security protocols, ensuring data integrity, confidentiality, and compliance with relevant regulations. Implement and maintain backup and disaster recovery strategies. 
• Documentation: Keep detailed records on helpdesk tickets, troubleshooting steps, and solutions provided. Create and update documentation for IT processes and procedures as needed. 
• User Training: Provide training to end-users on IT systems, software applications, and best practices for data security during new hire orientation. 

What you’ll need to be successful in this role:

• Bachelor’s degree in Information Technology, or an equally relevant field, or an equivalent combination of higher education and relevant work experience.  
• Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent will be considered in lieu of a college degree.  
• 1+ year experience providing end-user technical support is required.  
• Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues of Windows PCs, Apple macOS devices, mobile devices, and A/V equipment efficiently.  
• Knowledge of corporate security guidelines, authorization procedures, and staff onboarding/offboarding operations.  
• Proficiency in Microsoft 365 applications and administration is preferred, including user management, security configurations, and application deployment.  
• Familiarity with Microsoft Entra (Azure Active Directory) Administration.  
• Excellent verbal and written communication skills to effectively assist end-users and document technical procedures inside of internal helpdesk ticketing system.  
• A customer-centric mindset with the ability to patiently communicate technical concepts to non-technical individuals.  
• Understanding of enterprise MDM solutions such as Microsoft Intune and Jamf Pro.  
• Flexibility to work outside of regular business hours when necessary to accommodate urgent support requests.  
• Experience in any of the following systems are preferred: Freshservice, Slack, Atlassian, Monday.com, Torii, Mimecast.  
• Occasional travel may be required.  

R365 Team Member Benefits & Compensation

• This position has a salary range of $29.80-$40.86 per hour. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives


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