Senior Quality Engineer

LOCATION: Elizabethtown, NC

POSITION SUMMARY:

Reports to the site Quality Manager and is responsible for internal and external quality in the assigned area of responsibility (cells, value streams). Focuses on quality of internal products, but also supports new product development projects through ownership of project tasks relevant for quality, and management of the project up to series release. Organizes and executes internal process and product audits and drives resulting actions to continuously improve product quality and quality management standards. Tracks and manages supplier quality. Supervises assignments and timesheets for Quality Inspectors/Technicians in the Pre-Production and other areas. Manages, modifies and improves current in-house developed data management tools (Access databases, etc.) and develops new tools as needed.

Primary Responsibilities

• Leading quality assurance initiatives, defining QA strategies, and establishing test methodologies to ensure high-quality deliverables

• Providing guidance and mentorship to Quality Engineers, fostering a culture of quality within the team

• Generation and reporting of quality KPIs (both internal and external)

• Working closely with cross-functional teams, including product management, production, development, and operations, to align quality objectives and ensure a shared understanding of requirements

• Planning and execution of internal process and product audits

• Defining actions or countermeasures arising from such internal audits, and ensuring their timely implementation

• Management and execution of external audits as needed

• Participation in project teams as needed, specifically to represent quality management interests

• Developing and maintaining quality plan for existing and new products, in collaboration with operations team and/or project teams

• Participating in the creation of qualification test matrices in preparation of product launches

• Leading or participating in pilot runs, follow up of resulting action lists

• Product releases / serial releases (including PAPP if requested by relevant customers)

• Leading and coordinating efforts to address quality problems (e.g. customer call-backs, customer or supplier reclamations, significant production issues)

• Planning and executing in-process quality control tests, align resulting actions with operations leadership, follow up actions

• Validation and approval of supplier FAIs

• Diagnosis of customer reclamations, definition of countermeasures, handling of relevant communication and reporting in the appropriate or required formats (e.g. 8D)

• Validation and maintenance of testing equipment, in collaboration with Industrial, Test or Manufacturing Engineering team

• Supervise Quality Technicians, manage associate hours, performance, and development

• Assist Supply Chain in developing and executing processes to both effectively qualify new and exit risky suppliers

• Assist in developing DFMEA and PFMEA for manufacturing processes and new products.

• Provide Quality leadership to the manufacturing team to ensure customer and quality expectations are met

• Develop APQP, ISIR, in support of manufacturing

• Assist in the completion and closure of product non-conformance reports

• Provide documentation of root cause and corrective actions for customer complaints involving supplier non conformances

• Managing the Material Review Board (MRB) area for the assigned section of the facility

Qualifications

Education Requirement:

• Bachelor of Science (B.S.) degree in a Technical discipline; Engineering discipline from a four-year University preferred.

Required Experience:

• 6+ years related experience or equivalent combination of education and experience.

• Advanced complex problem-solving capability and experience.

• Experience in managing technical personnel and complex activities.

• Lean Manufacturing experience required.

• Experience with machining centers and molding operations.

Desired Experience:

· 6-10 yrs. relevant Quality Engineering (or closely related) experience.

· Working knowledge of ISO 9001 Quality Management Systems and processes.

· Demonstrated ability to simplify complex information and prepare executive summaries.

· Proven ability to prioritize and communicate workload.

· Excellent organizational and communication skills, both written and verbal.

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