MedStar Health

Not-for-profit health system delivering patient care

Lead Central Transport Assist

Medical, Clinical & VeterinaryPosted on Nov 11

Full-timeWashington, DC, USA$21.26 - $32.24 /hrIn-person

About the Job

Requirements

A high school diploma or GED is required.
Up to one year of technical or other specialized training may be required.
Two years of experience in a central transport department are required.
CPR certification for healthcare providers from the American Heart Association or American Red Cross, including BLS and NRP, is required within 90 days.
Additional unit or specialty certifications may vary by department or business unit.
The employee should be able to work independently.
The employee must be able to read and write in English and comprehend policies and procedures; understand grammar and arithmetic, including fractions and decimals; and use an alphanumeric pager and telephone.
The role may require using standard office and medical equipment, preparing, comparing, or checking reports and records, and basic use of formulas, charts, tables, and drawings and knowledge of their application.

Responsibilities

Serve as the lead resource to Central Transport Assistants on a shift to maximize efficiency, service, and customer satisfaction, and operate the base station for the Central Patient Transport Department.
Provide other support services as needed to deliver service excellence to patients, visitors, and hospital staff.
During management absences, maintain patient and associate customer satisfaction by using the AIDET principle: acknowledge, introduce, explain duration, provide explanation, thank, and ensure.
Monitor the transport tracking system and communicate and assign or reassign cleaning and transportation duties and schedules. Relieve transporters when needed to prevent excessive department total average time.
As department needs require, transport patients, their belongings, medical records, and attached clinical devices by wheelchair, stretcher, or bed between hospital locations and to the entrance upon discharge, following hospital and department guidelines. Maintain patient safety and comfort, respond to signs of distress by alerting nursing staff, offer blankets, preserve modesty, and engage appropriately with patients.
Deliver and retrieve supplies, equipment, and records, including laboratory specimens, X-ray films, and pharmacy products.
Inspect and clean beds, wheelchairs, stretchers, monitors, and other equipment. Remove damaged or malfunctioning equipment to the designated area and notify department leadership. Clean transportation equipment and perioperative-area equipment using premixed cleaning solutions.
Make daily rounds of nursing units and testing sites to ensure transportation devices are safely stored in designated locations and move items to appropriate storage as needed.
Retrieve clean linen, dispose of soiled linen, and stock supplies on assigned units. Empty and replace glove boxes, refill oxygen tanks, and connect or disconnect oxygen for patients according to guidelines.
Assist with training, orientation, and evaluation of Central Transport Assistants. Encourage assistants to meet or exceed department metrics and provide constructive criticism and positive reinforcement.
Communicate with nursing and management staff to ensure adequate staffing and equitable shift assignments, and collaborate with department staff and customers.
Keep management informed about assigned responsibilities, communicate service delays to appropriate personnel, and submit an end-of-shift report summarizing the shift.
Assist with lifting, positioning, and transferring patients to and from examination tables, operative tables, wheelchairs, stretchers, and beds. Provide assigned lift and positioning assistance and ensure patients are comfortable and securely fastened.
Verify that patients have a hospital identification band matching their name and date of birth for assigned transports.
Wear appropriate protective clothing as needed.
Document arrival and departure times and inform appropriate staff of patient destination and arrival time.
As assigned, deliver and retrieve supplies, equipment, and records, including laboratory specimens and results, X-ray films, unit supplies, medical charts, pharmacy products, parcels, and messages. Perform surgical clippings; weigh patients before perioperative procedures; escort patients through perioperative areas, including waiting rooms, perioperative suites, and PACU; assemble gown packs; check temperature logs; stock supplies; remove trash; remove and restock gas cylinders; retrieve clean linen and remove soiled linen; return food trays; and return and restock IV pumps and CAD pumps.
Restrain patients by holding or using appropriate straps when required.

About the Job

General Summary of Position
The Lead Central Transport Assistant will serve as the lead resource to the Central Transport Assistants (CTA) on a particular shift to maximize efficiency service and customer satisfaction. Also serves as an operator for the base station for the Central Patient Transport Department. Performs a variety of other support services functions as needed to provide service excellence to patients visitors and hospital staff.

Primary Duties and Responsibilities

During the absence of management ensures the highest level of customer satisfaction for patients and hospital associates by utilizing the AIDET principle. (Acknowledges-Introduces-Duration-Explanation-Thanks-Ensures).

Monitors the transport tracking system and communicates and assigns/reassigns cleaning and transportation duties and schedules to ensure smooth and efficient services as appropriate. This may include relieving Transporters from their jobs if it is taking too long to ensure the departments Total Average Time (TAT) does not get too long.

Per department needs may transport patients his/her personal possessions medical records and attached clinical devices (IV's and oxygen) by wheelchair stretcher bed etc. to and from various hospital locations and to the hospital entrance upon discharge following MWHC and department guidelines. Ensures the safety of the patient during transport. Alerts nursing staff immediately to any signs of patient distress or unfavorable symptoms. Ensures the comfort of the patient by being attentive offering blankets checks modesty and engaging in appropriate conversation with the patient. May also may deliver and retrieve supplies equipment and records. (I.e. laboratory specimens x-ray films pharmacy products etc..).

Inspects and cleans equipment (beds wheelchairs stretchers monitors etc). For damaged defective and/or malfunctioning equipment remove the item to the designated area and notify the appropriate department leadership to resolve. Cleans transportation equipment and equipment in periop areas by wiping surfaces with pre-mixed cleaning solutions

Performs daily rounds of MWHC nursing units/testing sites to ensure that transportation devices are stored safely in designated locations and moves items to proper storage areas as necessary.

Retrieves clean linen disposes of soiled linen and stocks supplies on assigned unit. Empties and replaces glove boxes refills oxygen tanks and disconnects/reconnects to patient according to established guidelines.

Participates and/or assists in the training/orientation and evaluation of Central Transport Assistants. Promotes a productive and positive work environment by encouraging Transport Assistants to meet/exceed department metrics. Provides them with constructive criticism and positive reinforcement.

Communicates with the nursing and management staff to ensure adequate staffing and equitable shift assignments. Collaborates effectively with all department staff and customers.

Keeps management team informed regarding activities associated with assigned responsibilities and communicates any delays in service to appropriate personnel. This also includes submitting an end of shift report to provide a summary of what took place during their shift.

Transports patient his/her personal possessions medical records and attached clinical devices (IV's and oxygen) by wheelchair stretcher bed etc. to and from various hospital locations and to the hospital entrance upon discharge. Ensures the safety of the patient during transport. Alerts nursing staff immediately to any signs of patient distress or unfavorable symptoms. Ensures the comfort of the patient by being attentive offering blankets checks modesty and engaging in appropriate conversation with the patient.

Assists in lifting positioning and transferring patients to and from examination tables operative tables wheelchairs stretchers and/or beds. Provides lift and positioning assistance as assigned. Assures that patient is comfortable and securely fastened.

Ensures patient has hospital identification band corresponding with name and date of birth (DOB) for the assigned transport.

Wears appropriate protective clothing as needed.

Documents arrival & departure times and informs appropriate staff of patient destination location and/or time of arrival.

As assigned delivers and retrieves supplies equipment and records e.g. laboratory specimens/results x-ray film unit supplies medical charts pharmacy products parcels and messages etc. Performs surgical clippings. Weighs patients in preparation for their perioperative procedure. Escorts patient in and out of perioperative areas to include waiting rooms perioperative suites PACU etc. Assemble gown packs. Check temperature logs stock supplies remove trash remove gas cylinders restock gas cylinders retrieve clean linen remove soiled linen return food trays return and restock IV pumps/CAD pumps etc.

May be required to restrain patients by holding or strapping with appropriate constraints.

Minimal Qualifications
Education

High School Diploma or GED required
May require up to 1 year of technical or other specialized training

Experience

2 years experience in the central transport department required

Licenses and Certifications

CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities

Should be able to work independently
Requires the ability to read and write in English and comprehend policies and procedures; knowledge of grammar and arithmetic including fractions and decimals; and ability to use alphanumeric pager and telephone
May require the use of standard office/medical equipment (i.e. typewriter personal computer data terminal on-line printer calculator telephone facsimile copier sterilizing equipment blood pressure cuff or tables); the preparation comparison or checking of reports records and related data; and basic use of formulas charts tables drawings and knowledge of their application

This position has a hiring range of

USD $21.26 - USD $32.24 /Hr.

About the Company

MedStar Health

Not-for-profit health system delivering patient care

MedStar Health is a not-for-profit health system serving Maryland and the Washington, D.C. region, with hospitals, ambulatory and urgent care centers, and a health research institute. It delivers medical care through a network of facilities and care teams, supported by ongoing education and research to inform everyday practice. It stands out through its Georgetown University academic partnership, large regional network, and emphasis on patient experience, education, and research. Its goal is to improve regional health by providing high-quality medical care and advancing medicine through education and clinical excellence.

Company size: 10,001+
Company stage: Grant
Total funding: $29M
Headquarters: Columbia, MD
Founded: 1999

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