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Highgate

Hospitality and travel-focused venture capital

Night Auditor

Hotel Guest ServicesUpdated on Nov 10
Part-timePhiladelphia, PA, USAIn-person

About the Job

Requirements

  • High school diploma or equivalent and/or one year of progressive experience in a hotel or related field.
  • Computer knowledge and skills are required.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must be able to prioritize job functions to meet deadlines.
  • Must be able to communicate effectively, both verbally and in writing, with employees and guests at all levels.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Must attend required hotel meetings and trainings.
  • Must maintain regular attendance in compliance with hotel standards and scheduling needs.
  • Must maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
  • Must comply with hotel standards and regulations to encourage safe and efficient operations.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving them.
  • Must be able to understand and apply complex information and data from various sources to meet objectives.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.

Responsibilities

  • Perform guest-service functions as required, including checking guests in and out, taking reservations, and handling wake-up calls.
  • Audit and reconcile financial and statistical reports.
  • Prepare and distribute daily reports as required, including the Daily Operating Report, discount programs, and tax reports, according to hotel standards.
  • Prepare and distribute month-end reports.
  • Audit and reconcile Front Desk and Food and Beverage cashier work.
  • Audit, reconcile, consolidate, and transmit credit-card transactions on time.
  • Ensure the accuracy of all reported numbers, including statistics.
  • Input and update financial information in the corporate communications network.
  • Perform required daily, weekly, monthly, and annual data-processing system functions.
  • Keep management informed about unusual operational or financial events and policy or procedure deviations.
  • Ensure overall guest satisfaction and handle guest requests.
  • Respond to governmental inquiries upon receipt.
  • Cross-train in other accounting or hotel-related areas.
  • Assist in implementing solutions to identified problem areas and maximize productivity.
  • Perform other duties as requested by management.

Desired Qualifications

  • Guest service experience is preferred.

About the Company

Highgate

Hospitality and travel-focused venture capital

HTV is the venture capital arm of Highgate, funding early-stage and growth-stage technology companies that serve the hospitality and travel industries, with a focus on Seed and Series A rounds in North America and Europe. It backs startups in areas like revenue management, B2B marketplaces, business intelligence, alternative accommodations, and restaurant tech, providing capital and strategic support to help them scale. HTV stands out by combining hospitality domain expertise with venture funding, leveraging Highgate’s asset base of over 500 owned or managed hotels, 84,000+ rooms, and more than $20 billion in assets under management to accelerate portfolio growth. Its goal is to grow tech-enabled hospitality and travel ecosystems by aligning portfolio company success with Highgate’s network, resources, and strategic interests.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
Not listed

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