Human Resources Manager

Job Description

POSITION SUMMARY

The ideal candidate for the Manager, Human Resources – Venue Operations position will have experience in all areas of Human Resources. The position will be field-based and rotate daily through one of our dining venues and assist when needed at the corporate office. This role will support onboarding, recruitment, retention, employee relations, investigations, and safety/worker’s compensation cases. Additionally, this role ensures compliance with employment laws, promotes a positive workplace culture, and serves as a trusted advisor to leaders and employees on all matters related to employee relations, workplace policies, investigations, and conflict resolution. The Manager, Human Resources Venue Operations partners closely with Operations, HR, and leadership teams to foster a fair, respectful, and engaging work environment. This position reports to the Director, HR Administration.

RESPONSIBILITIES

Provides direction and consultation to the Executive Chef, GM, Director of Operations, and other members of management at all levels on strategic, tactical, and operational people issues.

Responsible for assisting with onboarding and facilitating orientation at the property level or corporate office.

Assist with implementing corporate policies that pertain to general handbook compliance.

Work closely with employees to improve work relationships, boost morale, and increase productivity and retention.

Conduct prompt, thorough, and impartial investigations into workplace concerns, including complaints related to conduct, policy violations, discrimination, or harassment.

Recommend and implement fair resolutions while mitigating legal and reputational risks.

Facilitate conflict resolution through coaching, mediation, or formal interventions.

Perform general day-to-day HR administrative tasks and provide white-glove support on all HR related matters.

Provide weekly reporting of all ER cases and investigations to the Chief People Officer in ALLVOICES.

Supports the Talent Acquisition Team with open calls and new venue openings as needed.

Completes new hire paperwork, E-Verify & I9 process during the onboarding of new employees.

Works with the Director, HR Administration to complete workers’ compensation and unemployment paperwork.

Supports venue management with coaching/counseling conversations and issuing progressive discipline paperwork.

Conducts quarterly property audits and oversee monthly safety committee meetings

Conduct thorough and objective investigations to resolve complex employee related issues and maintain company employee standards and expectations.

Serve as the point of contact for managers’ employee related questions or concerns regarding safety, compliance, payroll, total rewards, employment law, leave of absence, etc.

Remain focused on compliance and Wage & Hour guidelines and policies.

Ability to support multiple properties in a self-sufficient matter.

Provides regular updates and consults the Director, HR Administration and Chief People Officer with ER matters or investigations prior to rendering a decision. 

Track employee relations cases, trends, and outcomes to identify opportunities for improvement.

Provide leadership with insights and recommendations to reduce risk and improve workplace culture.

Maintain confidentiality and accurate documentation of all employee relations matters.

Assist with Leave of Absences management at the property level.

Supports the Chief People Officer, Director, HR Administration and peer HR, Manager as needed with alternate venues, and HR projects/coverage as needed.

This is not an exhaustive list of job duties which may be added or altered based on business needs.

REQUIREMENTS AND QUALIFICATIONS

Minimum of 5 years previous Employee Relations and Human Resources management experience as a Director, or Manager within a high-volume luxury restaurant, hotel or hospitality environment desired.

Bachelor’s degree in human resources, Business Administration or related field of study or any equivalent combination of education and/or experience is preferred.

Professional Human Resources (PHR), Senior Professional Human Resources (SPHR), or other relevant industry certification such as SHRM is desired.

Demonstrated knowledge of employee relations, complex investigations and HR practices inclusive of leaves (LOA) required.

Possess exceptional coaching, influencing skills to establish credibility and trust with internal customers and build influential relationships.

Demonstrated knowledge with HRIS systems such as ADP.

Ability to present company orientation to new hires.

Excellent working knowledge of US & FL labor laws is strongly desirable.

Ability to travel (drive) among venues to support manager and team member employee relations needs.

Although a day shift, must be willing to work a flexible schedule such as am, pm, weekends and holidays.

Weekend coverage is required on a regular cadence to support venue or management needs.

Superior verbal and written communications skills (Bilingual is a plus in Spanish)

Must operate with a high degree of confidentiality, discretion and trust – Absolute requirement.

Must be fully transparent with the ability to communicate and share visibility into the venue.

Must have solid business acumen; problem solving skills, and exhibit high emotional intelligence, influence, and strategic thinking skills.

Strong leadership skills with ability to influence behavior and outcomes

Proven organizational and follow-up skills, comfortable initiating and responding to high volume of emails

Adept at working in demanding, deadline-driven environment with a task-driven focus

Accustomed to serving as a Change Agent - highly adaptable, dependable with an entrepreneurial spirit

Strong analytical and critical thinking skills to successfully troubleshoot and resolve unexpected roadblocks, barriers, and inquiries from internal and external clients.

Must have high energy and ability to influence at all levels

PHYSICAL DEMANDS AND WORK ENVIRONMENT

General office assignments (typing), which lend themselves to repetitive motion.

Sitting in a stationary position for several hours within the day.

Ability to navigate a large restaurant setting is required

Occasional lifting and carrying of office materials and supplies weighing up to 50 lbs.