Technical Support Engineer

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

The Technical Support Engineer will optimally identify any of the products offered by our Suppliers to our customers across all sales channels. The Technical Support Engineer (TSE) will maximize business development opportunities.

1. Provide the technical support in multichannel – Telephone, Live Chat, QQ Chat & email, work with the regional Tech Support team to meet the service KPI in all of channels.

2. Offer the product solutions to internal & external customers based on their requirement such as functions, product description, parameters, pictures or physic goods.

3. Promote SBP product and services to customers, work with embedded specialist and sales to win software tools, Evaluation board, SBC, design and manufacturing services business.

4. Promote the associated products per customer design requirements, assist sales to dig out the potential business opportunity with his/her product knowledge and system knowledge, increase average sales amount per order.

5. Recognize high value sales opportunities and work with key stakeholders to help close them out.

6. Take regional Tech Support owner role to coordinate the technical support activities in assigned region.

7. Develop the product and technology knowledge, maintain awareness of current technology and latest products.

8. Provide product and technology training to peers or sales in his/her expertise areas.

Work Experience:

• Typically less than 4 years with bachelor's or equivalent.

Education and Certification(s):

• EE or Science Technology education background with at least 2 years of experience in relevant industry·    
• Proven experience in appropriate field, with strong application and technical knowledge in relevant electronics or electrical product areas·    
• Excellent oral and written communication skills in Mandarin·     Flexible and adaptable attitude.·    
• Excellent problem solving abilities.·    
• Excellent multitasking abilities·    
• Strong Teamwork orientation
• Strong customer support orientation
• Proven success in a Technical Support, electronics design or application engineering role at a technology business.
  • Good knowledge about Electronics System
  • Willing to take the challenges on a Technical and Commercial combination role
  • Able to multitask
  • Familiar with QQ Chat, AI tool

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.